ZS Associates - Social Listening/Media Analytics

Knowledge Management Group Overview:

ZS Associates- Knowledge Management group offers a broad spectrum of Business Research, Pre-Sales and other knowledge based services to clients and internal stakeholders. KM has emerged as one of ZS's distinctive competitive advantages, and a key enabler for our consultants to have lasting impact while addressing their clients' sales & marketing issues. Our services are based on deep research and we bring together a unique combination of Business Research, Life-Sciences and Clinical experiences.

Job Description:

Knowledge Management Associate Consultant (Social Listening/Media Analytics):

We are seeking Knowledge Management Associate Consultants- to join our New Delhi, India office in our Headquarters group.

- The person in this role will be a part of our Knowledge Management team, providing Social Media Insights as an extension of the firm's research and market research capacities.

- This role is part of a larger team but requires a motivated self-starter - experienced in Social Listening and Social Media Analytics. This role is ideal for individual who has a strong passion for Social Media and the people it impacts.

- The Social Media Intelligence Analyst provides continuous social media data and analytics support for individual client projects by measuring and reporting social listening insights.

- This is a position for someone with strong Social Media Analytics experience and primarily focused on Social Listening/Media Analytics, but could include research outside of that.

Responsibilities:

- Provides campaign analysis using social listening, social platform measurement, and other social media measures

- Provide data and analytic support throughout the project phases

- Integrate social metrics and analysis into larger cross media metrics analysis

- Provide ad hoc reports when requested

- Keep pace with social media and internet marketing industry trends and developments

- Primarily focused on Social Listening/Media Analytics, but could include research outside of that we seek an energetic and dynamic individual with a demonstrated track record in social media data and analytics.

- The Social Media Intelligence Analyst will help the Knowledge Management team support multiple ZS practice areas and client teams, and will need to be comfortable with a fairly expansive breadth of information.

Qualifications: Minimum of 3 years of relevant, post MBA work experience

- Minimum 3 years of work experience in social media analytics

- Passion for social media

- Familiar with online languages, including abbreviation and acronym sets

- Outstanding ability to think creatively, and identify and resolve problems

- Attention to detail and the ability to effectively multi-task in a deadline driven atmosphere

- Strong analytical, organizational and planning skills

- Fluency in English required, additional languages a plus

- Service orientation and customer empathy

- Strong written and verbal communication skills - Ability to work independently in a team atmosphere

Recommended Skills:

- Experience using social listening platforms

- Graduation in any domain

- Strong record of academic achievement

- Experience with social software (wikis, blogs, discussion forums, etc.)

- Experience with digital media (podcasts, online video, etc.)

- Ability to work in a fast-paced and often unstructured environment

- Professional services experience/exposure a plus; multi-national experience a plus

ZS Associates offers a competitive compensation package with salary and bonus incentives; complete medical, dental, and life insurance programs; and retirement benefits. We are an equal opportunity employer.