Industry : Consulting
Job Description :
ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world.
Our most valuable asset is our people-a fact that's reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond.
- In this role PMO Consultant (SSL) will own execution of crucial initiatives related to overall space and client success. While they may or may not spend time directly in front of clients, their focus is to ensure individual members of the space are better off when in front of their own clients, and that related work is connected on the back end.
- PMO Consultant (SSL) creates the structure and processes that enable the team to achieve its vision, strategy and key milestones for a space/ practice area
- PMO Consultant (SSL) is a key connector of the overall space, and ensures prioritized projects across the space move forward, collecting input from the broader team as needed while keeping leadership updated and aware of progress.
- Practice Area Growth : Define and communicate how new service offerings or areas will operate, applying consultative expertise and an "outside in" focus
- Cross-account perspective : Ensure best practices across client teams are identified, harvested, and distributed so that they can be leveraged by all teams
- Client Initiatives : Drive special client initiatives (e.g. organizational goals initiatives, ZS-client training offerings, ZS-client idea exchanges, etc.)
- Procurement : Track cadence of meeting with client procurement teams and help to prepare materials to bring into meetings
- Business Development Pipeline Management : Define and implement best practices for tracking business development, drive clarity and capture future opportunities across account leadership team. Identify opportunities for taking a strategic, synergistic approach across opportunities- Compliance Processes : Ensure completion of all mandatory client trainings and processes
- Customer Feedback : Facilitate customer feedback process and drive improvement regarding feedback, identify and drive opportunities to increase customer satisfaction
- Learning : Help organize knowledge sharing meetings to advance client-relevant skills, effective coaching, and other initiatives in collaboration with the Learning and Development and HR Business Partner teams.
- Staffing : Track staffing requests for rotation/transition into and out of the practice or client team. Work with HR Business Partner and Staffing Partner to ensure staffing needs are met while managing rotation/transition statuses
- Recruiting : Support team staffing needs by working with space leadership and broader HR team to ensure appropriate resourcing/hiring plans are in place to support the practice or client team- Onboarding : Organize and support onboarding procedures and materials for new members, in collaboration with broader client or practice team as well as the HR team
- Knowledge Management : Organize repositories on the intranet, SharePoint, Teams, etc. and encourage knowledge sharing and best practices
- Global Collaboration : Facilitate collaboration between ZS global offices to best support practice, industry, and client teams- Experience in consulting and operations
- Business-minded and a strategic planner
- Strong people management skills, and experience in leading and teambuilding
- Familiar with consulting environment - business model, organization, tools, systems, processes, and administration, and related tools, templates, processes and timelines
- Strong business acumen - able to understand a myriad of business-related information sources and make sound and timely decisions
- Strong financial acumen
- Effective communication skills; Capable communicator at executive level
- Presentation decks and story boards on key initiatives
- Strong public speaking skills, able to organize and lead large organization events
- High quality written communication for business plans, initiative justification, CST memos, and policy documentation
- Experienced project manager in leading change management initiatives
- Proven history of obtaining results in challenging environments
- Experience creating or administering organization policy, measures, metrics
- Strong creative flair in developing ad-hoc people programs that enhance work-place environment
- Strong grasp of systems and processes
- Mastery of PowerPoint, Outlook, and Excel
- Creative, driven, positive, effective personality, willing to take on tasks at any level to ensure success
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