ZS Associates - Business Operations Consultant

Business Operations Consultant

About ZS Associates - ZS Associates Inc (http://www.zsassociates.com) is a global professional services firm specializing in sales and marketing consulting, analytics, technology and operations. Established in 1983, by Andris Zoltners and Prabha Sinha of Northwestern University's Kellogg School of Management, ZS has been recognized around the world for its deep expertise, client impact and implementation capabilities for Sales and Marketing issues. ZS Associates has over 3,300 professionals globally, distributed across 20 offices servicing clients in pharmaceuticals, consumer products, energy, high-tech, insurance and medical products, to name a few.

About the ZS Associates, India Capability and Expertise Centers - ZS has two Capability and Expertise centers in Pune and Gurgaon. With over 2,000+ employees, they have witnessed dramatic growth. Today over 60% of ZS's people are based in the Capability and Expertise Centers. Our teams within the Centers work in conjunction with onshore colleagues to deliver all types of sales and marketing projects to our clients. The centers primarily support projects for US and Europe clients, in the areas of Business Analytics, Business Operations and Business Technology.

Business Operations Group Overview

ZS- Business Operations group helps clients run their business better. ZS uses our marketing and sales expertise to identify improvement opportunities and how to overcome challenges, using data, facts and rigorous analysis to drive our recommendations. ZS collaborates with clients to design their solutions and provides capability building and outsourcing services that deliver substantial improvements in effectiveness and efficiency.

Job Description Business Operations Consultants (BOCs) manage overall projects and client engagements. They support our clients- marketing and sales activities and ensure productivity and profitability in their business operations. As Business Operations Consultants advance in their career, they may choose to specialize in a particular industry, operations practice area and/or client relationship. As a BOC, you will:

- Enable and support marketing and sales business processes

- Define operational models for our clients with standard operating procedures, governance criteria, roles and responsibilities

- Lead major process enablement and re-engineering initiatives

- Manage large teams across offices and coordinate multiple work streams to produce high-quality results

- Provide thought leadership and innovation, advising internal groups and leading initiatives on business operations excellence

- Manage client relationships to ensure long-term strategic partnerships

- Participate in business and strategy development

- Work on multiple client engagements, strengthening analytic and project management skills

Qualifications

Graduates with a bachelor- s/master's degree in technology or engineering and a MBA, plus 4-5 years of prior project management experience in technology or operations. In lieu of an MBA, 5-8 years of relevant work experience may substitute. In addition to a strong academic record of analytic and quantitative work, typically demonstrated through consistent top marks in university, we seek individuals with the following personal skills:

- Team orientation and leadership experience

- Process management and improvement focus

- Strong work ethic and personal initiative

- Structured problem solving skills

- Ability to lead large engagements

- Strong communication, business acumen and personal impact

- Ability to work in global cross office teams

- Mastery of Lean Six Sigma principles (Green/Black Belt certification preferred)

- Creative and innovative mindset - Client service orientation