- Managing the escalated complaints from customers ensuring the end to end resolution.
- Front facing the agitated customers and delivering trust on Zopper.
- Internal stakeholders management by ensuring proper and timely flow of information.
- RCA and CAPA (Corrective and Preventive Action) implementation.
- Quality audits of call center / helpline.
- Conducting feedback sessions and trainings for continuous process improvement.
- Driving NPS by ensuring customer delight.
Didn’t find the job appropriate? Report this Job