- Work experience with CRM tool .  - Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.  - Manage Social Customer base and Service Recovery management.   - Responsible to enhance the brand Social Media engagement and presence.  - Create strategies to enhance customer base through Social engagement and advocacy management.   - Manage team Operations (In-house and 3rd Party) in terms of Response management, Quality, Training, Containment and CAPA initiatives.  - Initiate and drive programs around Customer retention, based on NPS and CSAT analysis.

Bangalore

Zoomcar.in - Manager/Director - Customer Experience 

Zoomcar.in - Manager/Director - Customer Experience  ,Job Description for Zoomcar.in - Manager/Director - Customer Experience  in Zoomcar in  Bangalore for (5-15) years of experience. Apply Now!

Job Description for Zoomcar.in - Manager/Director - Customer Experience  in Zoomcar in  Bangalore for (5-15) years of experience. Apply Now!