Zoomcar.com - Senior Executive/Assistant Manager - Central Operations

Roles & Responsibilities : 

- Tracking key metrics to enhance customer experience by suggesting changes in the existing on- ground processes.

- Create SOPs for all the new processes and execute it on ground/support center.

- Provide visibility and updates to all stakeholders on the KPIs through reporting on weekly basis.

- Work closely with customer support team to understand pain points of customers and improve support metrics like FRT, Resolution time and CSAT.

- Manage end to end monthly invoicing for subscription & white label customers.

- Analyze customers feedback on a weekly basis and suggest changes in product/process.

Desired Candidate:

- Prior experience and exposure to Multi City Operations

- Excellent communication & presentation skills