- Solving complex customer service issues and proactively heading off negative service trends.
- Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate.
- Understanding & utilizing resources available through internal systems, policies & procedures, striving to improve the same
Critical skill sets:-
- Process improvement
- Designing Customer retention programs
- Simplifying business processes
- Empathy towards customer issues ( with a thorough experience in service industry)
- Understanding data and analysing trends
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