Zoomcar.com - Assistant Program Manager

Assistant Program Manager | Subscription Experience

Who are we?

Zoomcar is India's first and largest self-drive car rental service. We are intensely focused on redefining urban mobility through our dynamic car sharing marketplace platform that creates a world class experience for both owners and renters. We- re currently present across 30+ cities with a fleet of over 6000 cars across India. Please visit www.zoomcar.com for further details.

How does this team contribute to Zoomcar?

- Zoomcar's Subscription Experience Team works towards ensuring a seamless delivery and subscription experience throughout the lifecycle of a subscriber.

- Zoomcar aims to offer our users the best experience of owning a car while subscribing, and in this role, you will be working towards building and constantly enhancing customer experience through process-driven initiatives.

- We also work with OEMs for tailor-made subscription programs as part of our white-label offering. Zoomcar also aims to build a world-class subscription eco-system for OEMs and the subscription experience team is pivotal to the success of this endeavor.

Here's what we- re looking for :

- Graduate in a Science Discipline ( Engineering background preferred) 

- MBA desirable

- At least 2 years of post-qualification work experience

- Exhibits high analytical skills with a stronghold in Excel and SQL

- Knowledge of Tableau and Python would be a definite plus.

- Good communication and interpersonal skills

- Sound analytical and problem- solving skills with the ability to work in fast paced, ambiguous and pressure environments.

- Ability to manage multiple stakeholders and engage and deliver results through cross-functional engagements.

Your typical day at Zoomcar will look like :

- Identifying key issues and bottlenecks in the process of delivering top-notch subscriber experience

- Planning and leading initiatives to improve customer experience for OEMs and subscribers alike

- Help us align our Product, Operations and Support programs to ensure best in class customer experience

- In this role, you would be expected to formulate, experiment and implement different processes across cities

- Coordinate and work with city teams to implement the formulated projects

- Analyze the impact (ROI) of these projects

- Highlight improvements in existing processes and design new ones which will help the city teams to grow faster and in a sustainable way

- Since the processes are to be implemented across cities, it is important that the APM is able to communicate, drive and motivate cross-functional teams to work together

Zoomcar will be providing you with :

At Zoomcar, you will be immersed in a culture of people who take pride in their company and their ability to change the lives of millions of people daily. We place Zoomcar first in our daily tasks with a high level of honesty, ownership and judgment on a foundation of constant and real time feedback. You will be challenged daily to be a better thinker and problem solve using a first principles approach.

We promise you, in addition to the quest for excellence in delivering unparalleled customer experience, you will also have an infinite amount of interesting days at Zoomcar - if you have passion and see yourself in our vision, go ahead and sending your application!