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25/04 Srushti
Assistant Manager - Human Resources at Zoomcar

Views:1221 Applications:301 Rec. Actions:Recruiter Actions:61

Zoomcar - Manager - Operations (3-4 yrs)

Delhi Job Code: 1085334

Zoomcar - Operations Manager

We are looking for someone who is very strong on team management, data & process improvement. Someone who has the hunger to scale our ground operations in the region and ensure best customer experience is achieved via all necessary efforts!

- Lead renter operations for all the cities in Delhi Hub

- Manage the entire ground team to drive the best possible customer experience

- Ensure all necessary metrics are driven in the best possible way & suggest improvements continuously

- Identify gaps in operational performance in co-ordination with the central operations team

- Define processes for improving the operational efficiency

- Responsible for hiring and managing blue collared employees for running operations

- Responsible for planning and monitoring execution of processes

Background expected :

- 3-4 years of experience is similar operations set up, preferably e-commerce

- Solid team management skills, especially ground team who are blue/grey collared

- Well versed with data (Excel, SQL, Tableau experience would be beneficial)

- Someone who is process oriented and quickly identify gaps and fix them

- Someone who is extremely driven to ensure that the customer experience provided is top notch

Women-friendly workplace:

Maternity and Paternity Benefits

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