Zoo Media - Director - Account Management

The Account Director is responsible for FoxyMoron maintaining a leadership position in the market by contributing to:

- Success of a set of assigned client accounts, leading to account renewals and upsells

- Building of capable, independent and motivated teams

- Accurate internal planning, budgeting and forecasting

Role Responsibilities & Deliverables:

Strategic

- Create plans, budgets & forecasts for internal consumption and usage

- Review & vet decoded client briefs of existing clients every quarter and of new clients as they come in

- Create and communicate Annual Operating Plans (AOP) basis the clients- decoded briefs. Update the AOP incase of significant modifications in the client's brief or digital platform policies during the course of the year

- Create quarterly execution plans based on internal plans and decoded client briefs

- Update resource planning basis quarterly FTE and utilization mapping

Maintain monthly client P&Ls

- Ensure achievement of billing targets by the team

- Ensure timely renewal of contracts. Identify any obstacles to contract renewal well in advance, and resolve (or escalate) the same

Communication & Coordination

- Monthly / Quarterly (as pre-defined) meetings with clients to build relationship, understand client's strategic / growth plans and identify upsell opportunities

- Monthly communication with clients to provide updates and collect feedback

- Ensure timely and proactive response to client emails (by self and by team)

Account Management

- Brainstorm (when required) with relevant teams for client pitches and execution of briefs

- Ensure accurate referencing and industry benchmarking by the team

- Upsell offerings to existing clients based on specifically identified needs of the client

- Strategic intervention and inputs to the competitor analysis process. Identify process improvements, new potential offerings and internal training needs basis the same

Finance

- Follow up with the client for any overdue payment and ensure it's release incase the Associate AD isn- t able to

- Review quarterly financial trackers and update the management on the same. Provide necessary inputs and course correction where required

Team

- Hire capable, independent resources that can understand, communicate and execute client briefs accurately Create a team culture of research and self-development

- Work with the L&D team to structure training programs that directly impact work quality along with specific competencies

Core Competencies

Business & Financial Acumen

- Fluency in comprehending, tracking and maintaining financial data

- Keenness in understanding Client business with the aim at linking team efforts with Client revenue

Leadership & Team Management

- Lead by example & mentor team members

- Keep team members motivated at all times

- Ensure quality resources are brought on board

- Provide appropriate level of feedback concerning team progress (via performance reviews and on the job feedback)

- Train, mentor and motivate the team

Industry Knowledge

- Monitor competitor offerings and identify potential business avenues

- Update self and the team on the latest industry trends

Customer Focus

- Keep client needs in mind while framing strategies

- Timely resolution of client escalations

Planning & Organizing

- Tactfully prioritise tasks and projects to manage work across brands

- Deliver quality work within deadlines with the available resources

Communication

- Excellent written and verbal skills

- Ability to clearly articulate complex ideas and strategies to clients and the team

- Ability to sell work and ideas, and respond positively to feedback

Desired Qualifications & Experience

- UG - Any Graduate - Any Specialization OR PG - Any PG Course - Any Specialization; Post Graduation Not Mandatory.

- Candidates with 5+ years of work experience can apply. Should have preferably been involved in Client Servicing, Strategy and Execution - All three

- Prior team management experience preferred

- Proven & demonstrable experience of being able to work under pressure and multi-task. Should be comfortable with handling pressure since the role demands it