Zonka Technologies - Manager - Business Operations

Business Operations Manager

Job Role :

- Build processes that meet our business objectives and ensure compliance

- Document business processes, flow charts, define KPIs, Standard Operating Procedures

- Automate business processes and compliance monitoring with help of IT Systems and SaaS products

- Participate in Strategic discussion and plans for each business unit

- Forge Industry partnerships in line with strategic plans

- Manage and identify training needs in coordination with HR

- Monitor daily processes, customer and talent onboarding, and systems

- Maximize the efficiency of all business procedures and identify improvements from time to time

- Monitor financial data and recommend solutions that will improve profitability

- Take into account the needs of stakeholders and incorporate them into new strategic plans

Must-Have Skills :

- Good in process documentation, KPIs, and writing SOPs

- Experience in business operations, stakeholder coordination

- Experience in business analysis, project coordination, and change management

- Experience with automation tools

- Ability to jump between different projects and initiatives

- Ability to research, benchmark, and come up with recommendations

- Understanding of IT Services Industry

- Understanding of financial data

- Excellent communication skills