Zonal Service Manager - Automobile

We have an opening as a Zonal Service Manager with one of our Automobile Client.

Job Locations : Pune, Delhi

Job Description :

- Ensure all business aspects in place (i.e. Manpower hiring, Manpower Training).

- Maintain good relations with Dealers.

- Communicate and determine customers' needs

- Sell the dealership service capabilities based on features, advantages, and benefits.

- Share and implement best practices in order to achieve a high level of customer service.

- Lead a team of city managers to manage service processes.

- Ensure dealer performance profit guidelines.

- Drive faster closure on corrective advice for field vehicles.

- Conduct regular surveys of competitors in the local market to feed optimization in service process (quality and profitability)

- Prepare and submit accurate zone-wise KPI report by the end of every month

- Spot negative movements in budget assumption and alert management

- Monitor customer complaints and warranty issues.

- Budget for the spares and subscriptions and ensure achievement of the targets. Also ensure timely collection of payments.

- Conduct periodical customer satisfaction surveys and strive to exceed the CSI with different customers.

- Escalate any surge in any field issues to CQA.

- Ensure quick closure on Claim escalation with the finance team.

- Provide technical guidance where solutions and troubleshooting is required, with the help of CQA

- Train the team on the aspects mentioned above.

Veena