Zonal Manager - P&L - BFSI/Telecom/eCommerce/Service Industry

Job Summary:

This is a P&L Leadership position that involves servicing of existing customers by offering them a world- class service experience. The focus is on up-selling premium packages, client retention, ensuring customer delight through a need sensitive client servicing team and executing various marketing initiatives.

Goals:

- Grow the business in terms of top-line & bottom-line for the Zone

- Develop & execute annual operating plan - revenue & cost planning and forecasting

- Achievement of monthly, quarterly and annual sales targets by generating revenue from existing paid members

- Ensure timely delivery of services to clients

- Analyse customer feedback, draw business intelligence, review benefits of core services being offered and ensure high client satisfaction level

- Setup a system that delivers high customer retention

- Recruit, train & develop a client servicing team which is need sensitive, has a consultative selling approach & is proactive at offering highest level of customer delight

Experience :

- Experience of Sales / Servicing / Retention preferably in BFSI / Telecom / Ecommerce /FMCG/Consumer Durables/ Service industry

- Minimum experience of 4+ years in managing a large team size of 100+people

Skills Sets :

- Data analytic

- Customer focus & service orientation

- IT savvy & process orientation

Required Skills:

- Excellent verbal and written communication and presentation skills

- Must have deep desire to work and succeed in a growing organization with total commitment and sense of job ownership

- Have strong team building & multi-location team management ability, leadership ability and persuasive communication skills to inspire the team

- Able to build credible relationships with influencing ability

- Must have team handling experience of more than 4years

Qualification :

- 10th and 12th Academics Percentage must be at least 70%

- MBA or equivalent from Tier 1 and Tier 2 Business school