Zonal Manager - Internet/Online

Zonal Manager

Job Summary :

This is a P&L position that involves servicing of existing customers by offering them a world-class service experience. The focus is on up-selling premium packages, client retention, ensuring customer delight through a need sensitive client servicing team and executing various marketing initiatives.

Goals :

- Grow the business in terms of top line & bottom-line for the Zone

- Develop & execute annual operating plan - revenue & cost planning and forecasting

- Achievement of monthly, quarterly and annual sales targets by generating revenue from existing paid members

- Ensure timely delivery of services to clients

- Analyze customer feedback, draw business intelligence, review benefits of core services being offered and ensure high client satisfaction level

- Setup a system that delivers high customer retention

- Recruit, train & develop a client servicing team which is need sensitive, has a consultative selling approach & is proactive at offering highest level of customer delight

Skill Sets :

- Data analytics

- Customer focus & service orientation

- IT savvy & process orientation

Experience :

- Experience of Sales / Servicing / Retention preferably in BFSI / Telecom / Ecommerce / Service industry

- Minimum experience of 5+ years in managing a large team size of 100+ people

Qualifications :

- MBA or equivalent

Required Skills :

- Excellent verbal and written communication and presentation skills

- Must have deep desire to work and succeed in a growing organization with total commitment and sense of job ownership

- Have strong team building & multi-location team management ability, leadership ability and persuasive communication skills to inspire the team

- Able to build credible relationships with influencing ability

- Must have team handling experience of more than 5 years