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24/09 Rachna Pawar
HR Consultant at New Way Staffing Pvt Ltd

Views:2521 Applications:13 Rec. Actions:Recruiter Actions:8

Zonal Manager - Franchise Development - Telecom (6-10 yrs)

Maharashtra/Mumbai/Navi Mumbai Job Code: 746949

We have an opening for no 1 Leading Company in the telecom industry in the wold

Job Description:-

Job Title: Zonal Manager Franchise Retail

Location : Mumbai

Experience: Must Have: 6+ years of experience

Qualification : MBA or equivalent Business Management Diploma

- Purpose of the Job : This role will responsible for managing operations and expansion of express store & ensure they deliver a best in class experience. This role will liaison with Circles, marketing & CS to ensure that stores receive the requisite support, while complying totally with defined guidelines. The role will manage 4-6 FRM's and around 45-60 channel partners. The objective of the role is to ensure implementation of retail strategy effectively and grow postpaid share in the given market.

Deliverables :

Strategic:

- Postpaid growth in the given market

- Improved & adequate infrastructure

- Drive customer centricity among all stores to ensure best service

- Improvement in NPS

Infrastructure:

- Expansion of Company express as per the location strategy

- New stores productivity as per the guidelines

- Ensure all new franchisees partners are aligned & imbibe serve to sell as way of life

Business:

- Drive Postpaid growth & profitability

- Significant QOQ improvement in postpaid sales numbers as per the expected growth.

- Drive all LOB's through franchise Stores

- Drive the relevant focus products at all times.

- Monitor performance at store level and put into action plans of improvement

- Local area catchment programs in conjunction with Circle marketing team

- Quality of sales focus - reduction in decay, HRP%, data attach & same store growth

Store Operations:

- Management of all vendor & partner relationships

- Maximize the efficiency of Circle support processes to ensure error free retail operations

- Ensuring total compliance with all defined processes & systems

- Identification of issues & areas of improvement based on on-going analysis of KPIs

People Development / Team Management:

- 100% trained & certified team of FRMs & Store staff.

- Hire and train good quality store managers for stores.

- Ensure deployment of national training initiatives; supplement through local inputs

Customer Experience:

- Drive Zero faults & failures

- Reduction in complaints from the customers

- Drive Zero PNP from partners

- Responsibility for delivery of agreed service KPI- s

- Identify areas of improvement & ensure implementation of programs in its true spirit

Challenges:

- Resolution of conflicting directions between service & sales process/ manpower attrition/ managing franchisee/ delivery of profitability/ geographical spread of operations

Our Culture Code:

All work and no play isn- t how we do things at Here, innovation is a way of life and we believe that a dynamic and friendly environment helps our employees strike a healthy work-life balance. In fact, a defining characteristic of life at is a fun, youthful and vibrant work culture

You are an ideal FIT if you have ;

- Business and commercial acumen

- Customer centric & process orientation

- Leadership, Enterprising and entrepreneurial

- Team Management & Influencing skills

If interested, Kindly share me your updated CV as an attachment in word format along with these following details ASAP:-

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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