Zonal Head - Telecom

Age criterion - Upto 35 yrs only

We are looking for a Zonal Head with a leading mobile network operator based at Agra.

Job Details :

Title : Zonal Business Manager

Location : Agra

CTC : Standard Hike on Existing

Reports to : S&M Head

Department : Zonal Operations

Function : General Management

Experience : 6-10 years of experience,, Business and process understanding Leadership and people management skills

Education : Graduate, MBA from Premier B School

Technical skills : Knowledge on Telecom, technologies & solutions

Professional skills : Strong Distribution Experience with Team Management

ROLE PURPOSE

Directing zonal operations (including associated branch) to grow customer and revenue market share. Direct reports: Total Team Size: 50 - 70

1. Responsible for managing gross and net adds/total revenue through market and distribution planning, channel management, customer service delivery and brand initiative implementation

2. Ensuring smooth operations while identifying opportunities for cost control on an ongoing basis

Key Accountabilities

Sales / Revenue / Budgetary Control (50%)

Sales

1. Deliver overall Customer Market Share (CMS) target for the zone

2. Achieve targeted net adds for all products (voice - prepaid/postpaid, data, VAS etc) across all sales channels (Distribution, Retail, Direct, Enterprise, SME) in the zone

3. Achieve channel infrastructure enhancement targets (recharge outlets, activation outlets, town reach, no. of stores, etc)

Revenue ;

- Achieve zonal revenue target - across all products and channels

Budgetary Control (Zonal Level)

- Achieve savings

Customer Service (20%):

- Manage overall customer satisfaction and revenue churn targets across different customer segments

Marketing (5%)

- Ensure higher visibility by executing communication and branding activities, in coordination with the circle team

Collection (5%):

- Bad debt management

- Collection infrastructure/ reach enhancement

Network (10%)

- Guide zonal network resources and coordinate with circle teams as well as outsourced network agencies to provide inputs on O&M issues

- Coordinate with the network and sales team to improve utilization

People (10%)

- Manage changes in business, organization, people to ensure continuityand smooth operations

- Coaching, mentoring and retention of on-roll team members

Management of off-roll employees and agencies (in CS, C&C, Sales)

ROLE DIMENSIONS

FINANCIAL (Limits/Mandates Etc.)

- Ownership of revenue and sales targets at the zone

- Manage SAC (controllable components), Personnel and G&A budgets

NON FINANCIAL

- Monthly reviews and plans of all functions

- Team conflict resolution

- Regular updates to the S&M at the circle

TYPICAL OUTPUTS

- Achievement of key financial targets (Revenue, Cost)

- Execution of zonal level strategies and plans

- Ensure complete alignment of all functions to stated business objectives

- Grooming, development and retention of team members

If the above role excites you, Kindly share your updated resume with the below mentioned details -

Current Location :
Ok to relocate to Agra :
DOB .Age :
Ed Qualification :
If MBA is it Full Time / Correspondence / Executive :
Total Exp :
Exp in Telecom Sector (Yrs ) :
Products handled in your career with Years :
Briefly outline your current Distribution Channel :
Current Geographical Territory :
No of Distributors currently handling :
If in Telecom, Pls outline your current Prepaid Business and Postpaid Business (%) :
Pls share your total current Turnover :
Current Direct + Indirect Reportees in Numbers :
Reportees by Desgn :
Current Organization :
Current Desgn :
Reporting to (Desgn) :
Current Gross CTC :
Monthly Take Home :
Expected CTC :
Notice Period :

Ruchika Bhardwaj
Founder - Partner
Team Workoid