We are hiring for the position of Zonal Head Operation for one of the known startup. - This will be strategic role where the concerned person would be handling the P&amp;L account and operation for multiple location. - Will Directly report to VP Operation India - Will be responsible for the smooth functioning of all services that define customer experience at the residences. - Will also be responsible to build and train the ground operations team who will be the face of Stanza in front of students. - Own the P&amp;L for all residences in the city and drive overall profitability by keeping a strong control over costs - Own NPS scores for the city and run projects to drive customer experience. - Hire Residence Captains and Micromarket Managers, and train them to manage the overall operations of each residence. - Oversee delivery of various services including food, hospitality, internet, laundry, and security to drive maximum customer experience - Build and grow best-in-class partner network across services; Monitor processes and improve service quality provided by different partners to ensure internal service level targets are met. - Define the day-to-day responsibilities of the team, set up reporting structure and monitor metrics on a regular basis. - Implement new tools created by the Technology team and drive usage. - Conduct onboarding and regular training of the field ops team.

Delhi

Hyderabad

Pune

Zonal Head - Operations - Hospitality 

Zonal Head - Operations - Hospitality  ,Job Description for Zonal Head - Operations - Hospitality  in Maven Workforce in  Delhi Hyderabad Pune for (4-18) years of experience. Apply Now!

Job Description for Zonal Head - Operations - Hospitality  in Maven Workforce in  Delhi Hyderabad Pune for (4-18) years of experience. Apply Now!