Zonal Collections Manager - Retail Lending - South

- Manage the collections process at a zonal level, streamlining operations and working to minimize the costs of default and bad debt.

- Monitor customer accounts across the zone, identifying and flagging likely cases of default or delayed payment

- Work with non-performing defaulting borrowers to create optimum recovery solutions

- Ensure that all documentation related to the collections process is maintained in accordance with internal norms and regulatory requirements

- Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both organization as well as its customers

- Plan and implement periodic audits of the collections teams, ensuring their compliance with all relevant policies and regulations

- Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations

- Liaise with internal and external agencies to drive the collections process in an efficient manner.

- Review the status of outstanding collections on a periodic basis with in-house teams; plan and implement corrective action to ensure timely collections

- Oversee the selection process for external agencies,ensuring adequate training of the collections staff

- Liaise with external collections agencies to ensure collection of overdue debts in a timely manner

Liaise with legal / law enforcement authorities on escalated cases to ensure a speedy recovery process

Banking / NBFC / Lending / Retail - South