Zonal Collection Manager - Retail Banking Segment - Small Finance Bank

Looking for Zonal Collection Manager

Responsibilities:

- Manage the assets collection portfolio for the zone and ensure the set objectives are met on recoveries and delinquency numbers

Manage the overall collection and portfolio risk management structure through the optimal mix of :

- Inhouse collection team

- Recovery agencies

- Additional interventions like legal, civic authorities, etc.

- Collection call center (oversight and PTP management only)

- Ensure the process compliance across internal and external team members

- Manage the portfolio risk and ensure high standards of compliance on collections, organization reputation, etc.

- Manage team and zone performance

- Work closely with zonal and HO stakeholders like business, operation, legal, HC and compliance

- Highlight variance in previous month's performance.

- Ensure timely Crisis Management.

- Ensure coverage of portfolios through regular reviews.

Requirements :

- Should have a minimum of 10 Years of relevant work experience; with the latest stint being in collections

- Should have handled mass retail products.

- Should have access to and experience of managing recovery agencies.

- Good data management, analytical and team management skills.

- Geographical knowledge of the zone would be an added advantage. Proficiency in local language for the zone is essential but not mandatory.