Zonal Collection Manager

We are looking for an experienced Zonal Collection Manager to lead and oversee our collection operations in the North/South region. The successful candidate will be responsible for managing a team of collection executives, strategizing and implementing collection strategies, and ensuring timely recovery of overdue loan payments. The Zonal Collection Manager will play a crucial role in minimizing non-performing assets (NPAs) and ensuring the financial health of the company.

Key Responsibilities:

- Develop and implement effective collection strategies to maximize loan recovery while maintaining customer relationships.

- Lead, mentor, and manage a team of collection executives, providing guidance, training, and performance feedback.

- Monitor and analyze collection data to identify trends, issues, and areas for improvement.

- Establish and maintain relationships with external agencies and vendors for legal and recovery services.

- Review and approve settlement offers and negotiate payment arrangements with delinquent customers.

- Ensure compliance with all regulatory and legal requirements related to loan collections.

- Prepare and present regular reports on collection performance and key metrics to senior management.

- Collaborate with other departments, such as credit, risk management, and customer service, to develop strategies that reduce delinquency rates.

- Manage and allocate collection resources efficiently to achieve targets and meet company objectives.

- Develop and implement training programs to enhance the skills and knowledge of the collection team.