Zonal Business Head - Telecom - IIM/MDI/XLRI/JBIMS/SIBM/ISB/SCMHRD

Role Purpose :

- Directing zonal operations (including associated branch) to grow customer and revenue market share

- Responsible for managing gross and net adds/total revenue through market and distribution planning, channel management, customer service delivery and brand initiative implementation

- Ensuring smooth operations while identifying opportunities for cost control on an ongoing basis

Essence of Role :

Key Accountability :

Sales :

- Deliver overall Customer Market Share (CMS) target for the zone

- Achieve targeted net adds for all products (voice - V prepaid/postpaid, data, VAS etc) across all sales channels (Distribution, Retail, Direct, Enterprise, SME) in the zone

- Achieve channel infrastructure enhancement targets (recharge outlets, activation outlets, town reach, no. of stores, VMS, ADVMS etc)

Revenues :

- Deliver overall Revenue Market Share (RMS) target for the zone - Achieve zonal revenue target - V across all products and channels

Budgetary Control :

- Achieve savings on allocated SAC (controllable components), Personnel and G&A budgets at the zonal level 4

Customer Service :

- Manage overall customer satisfaction and revenue churn targets across different customer segments 5

Marketing :

- Ensure higher visibility by executing communication and branding activities, in coordination with the circle team

Collection :

- Bad debt management

- Collection infrastructure/ reach enhancement

Network :

- Guide zonal network resources and coordinate with circle teams as well as outsourced network agencies to provide inputs on O&M issues

- Coordinate with the network and sales team to improve utilization of LUS 8