Zonal Business Head - Telecom

Role Purpose:

Directing zonal operations (including associated branch)to grow customer and revenue market share

- Responsible for managing gross and net adds/total revenue through market and distribution planning, channel management, customer service delivery and brand initiative implementation

- Ensuring smooth operations while identifying opportunities for cost control on an ongoing basis

Essence of Role - Key Accountability:

Sales :

- Deliver overall Customer Market Share (CMS) target for the zone

- Achieve targeted net adds for all products (voice - prepaid/postpaid, data, VAS etc) across all sales channels (Distribution, Retail, Direct, Enterprise, SME) in the zone

- Achieve channel infrastructure enhancement targets (recharge outlets, activation outlets, town reach, no. of stores)

Revenues :

- Deliver overall Revenue Market Share (RMS) target for the zone - Achieve zonal revenue target - across all products and channels

Budgetory Control:

Customer Service :

Marketing :

- Ensure higher visibility by executing communication and branding activities, in coordination with the circle team

Collection :

- Bad debt management and Collection infrastructure/ reach enhancement

Network :

- Guide zonal network resources and coordinate with circle teams as well as outsourced network agencies to provide inputs on O&M issues

- Coordinate with the network and sales team

Education:

- Management Graduate

- Business and process understanding

- Leadership and people management skills

Years of experience: 6-8 years