Zomentum - Technical Account Manager

About Zomentum

Zomentum, founded in 2018 is a fast-growing Software as a Service "SaaS" focusing on the channel partners industry.

What differentiates Zomentum?

There are 400M+ SMBs globally with a technology spend of $600B+. Channel partners bridge the distribution gap between SaaS providers and SMBs, hence playing a critical role in addressing the SMB technology demand. However the Channel sales ecosystem is not built to work for SMB SaaS distribution.

Zomentum is on the mission to reinvent the SaaS distribution system to SMBs.

As part of Phase 1 growth strategy, Zomentum has built a comprehensive and integrated all-in-one sales platform" that streamlines sales, quotation and procurement for Channel partners. Improving conversion rates, quote speeds and order size, the platform has had an immense impact on Channel partner's business.

By the end 2021, Zomentum is expected to more than triple its partner base compared to the beginning of 2021.

Who is building Zomentum?

Founders:

Shruti Ghatge (CEO): ex-Accel, Exfinity Venture and Credit Suisse- IIT Kharagpur

Rahil Shah (CTO): ex-Twitter, Rubrik- IIT Bombay

Core Team:

Strong product and tech team from prestigious institutions (IIM A) with experience across reputed tech organizations (Adobe, Freshworks)

Industry veterans and ex-MSP owners based out of United States and United Kingdom

Experienced business team (ex-co founders, partners at consulting firm) from top universities (ISB, Michigan)

Investors:

Top VC firms: Accel, Elevation Capital (previously SAIF Partners), Greenoaks Capital

Roles & Responsibilities

- SPOC for all Enterprise and Strategic accounts assigned

- Define and execute onboarding plan for enterprise and strategic customers

- Retain and grow revenue on the existing book of business, manage customer life cycle, increase footprint within the business, forecast and reduce churn

- Possess excellent knowledge on Zomentum's product and services

- Understand the customer's business needs to ensure customer satisfaction and encourage continued long-term relationship and help identify opportunities where Zomentum services fit their ongoing business

- Support assigned accounts with all technical queries and adhere to internal SLAs

- Work with product and engineering teams to set up user accounts, debottleneck customer issues and provide customer feedback

- Collaborate with Enterprise Sales team for sales to success account handover

Run Quarterly Business reviews (QBRs)

- Enable feature discovery and drive adoption of new and existing product features across partner base via different channels such as webinars

Qualifications

- 2-7 years Customer Success and Account Management experience, preferably within the SaaS industry

- Strong analytical and problem-solving skills

- Ability to grasp customer needs and suggest timely solutions

- Excellent communication, listening, and people skills

Benefits/Perks

- People-centric culture, Great Place to Work certified.

- Saturdays and Sundays off, enjoy your weekend off with your friends and family.

- Health Insurance coverage for you and your family.

- No fixed hours, get the work done philosophy.

- Flat hierarchy, your ideas, and feedback are heard and acted upon.