Zomentum - Customer Success Specialist

About Zomentum

Zomentum, founded in 2018 is a fast-growing Software as a Service "SaaS" focusing on the channel partners industry.

What differentiates Zomentum?

There are 400M+ SMBs globally with a technology spend of $600B+. Channel partners bridge the distribution gap between SaaS providers and SMBs, hence playing a critical role in addressing the SMB technology demand. However the Channel sales ecosystem is not built to work for SMB SaaS distribution.

Zomentum is on the mission to reinvent the SaaS distribution system to SMBs.

As part of Phase 1 growth strategy, Zomentum has built a comprehensive and integrated all-in-one sales platform" that streamlines sales, quotation and procurement for Channel partners. Improving conversion rates, quote speeds and order size, the platform has had an immense impact on Channel partner's business.

By the end 2021, Zomentum is expected to more than triple its partner base compared to the beginning of 2021.

Who is building Zomentum?

Founders:

Shruti Ghatge (CEO): ex-Accel, Exfinity Venture and Credit Suisse- IIT Kharagpur

Rahil Shah (CTO): ex-Twitter, Rubrik- IIT Bombay

Core Team:

Strong product and tech team from prestigious institutions (IIM A) with experience across reputed tech organizations (Adobe, Freshworks)

Industry veterans and ex-MSP owners based out of United States and United Kingdom

Experienced business team (ex-co founders, partners at consulting firm) from top universities (ISB, Michigan)

Investors:

Top VC firms: Accel, Elevation Capital (previously SAIF Partners), Greenoaks CapitalThe ideal candidate is an energetic self-starter with the ability to identify influencers and key decision-makers within accounts. You will discover qualified opportunities by responding to inbound interests and targeted outbound prospects to build rapport and establish long-term relationships.

Roles & Responsibilities:

- Proactively engage and grow revenue from customers by providing strategic solutions to Provide insights to customers to ensure they derive value from the product

- Communicate with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement

- Understand customer outcomes by communicating with customers, analyze customer health metrics, run NPS

- Onboard new customers, training of platform and support

- Proactively engage and support the customers to provide strategic solutions to them to develop an understanding of the products within Zomentum.

- Mitigate churn, drive engagement and upsell revenue

- Be the voice of the customer to the internal teams

- Provide inputs from customer conversations to Sales, Marketing and Product teams - Work with different teams like Sales, Business development, technical, etc.

Apply if you are:

- Open to working US timings

- 2 to 6 years in Customer Success, Relationship Management, Account Management, - or similar role

- Prior experience of working in companies that have sold to SMBs, enterprise in the US is a plus - Desire to help our customers grow their business

Working hours will be a night shift.