Zomato - Manager/Assistant Manager - Supply Operations - South Zone

Location: Anywhere in India/Aurangabad/Hubli/Trivandrum/Thiruvananthapuram/Varanasi/Banaras

Responsibilities:

Driver Onboarding :

- Prepare driver hiring targets for the city basis demand growth plan

- Activate and monitor various driver sourcing channels

- Lead team for hiring and training of drivers as per the projections and within TAT

Driver Engagement :

- Run retention programs for drivers in cost effective channels

- Design and send out driver communication on daily basis

- Analyze driver performance metrics and drive supply team for controlling parameters

Driver Support :

- Lead team for resolution of driver issues within specified time

- Build efficiency in support processes for improving driver experience

Driver Quality :

- Drive service quality parameters for better customer and merchant experience

- Monitor key quality metrics at driver level and ensure they are under tolerance level

- Run exercise for filtering drivers for non-adherence to quality standards

Team Management :

- Manage a team to execute the above tasks

- Must have team handling/management experience

Qualifications and Skills Required:

- IIT/ NIT graduate or MBA (from tier 1 college)

- 2-4 years of experience in operations, logistics, consulting or FMCG industry

- Highly analytical and good at excel

- Good communication and interpersonal skills

- Must have team handling/management experience