Zolve - Dispute & Chargeback Analyst

About us :

Zolves mission is simple: we want to make financial products accessible to everyone. Zolve offers a plethora of products to simplify banking in the US, such as:

- Zolves Bank Account, you can create from anywhere in the world in under five minutes

- A high-limit Credit Card that helps build a healthy credit score

- Easy, lightning-fast, cross-border money transfers with the best rates in the market

- We offer loans and insurance products as well on our platform

Zolve is expanding its horizons, and were excited to open our doors to everyone expanding theirs. We have raised total $55 Mn from worlds largest venture capital firms like Lightspeed, Tiger global, DST global, Accel etc.

Job Description : As a Disputes & Chargeback Analyst at Zolve, you will play a crucial role in managing and resolving credit card disputes and chargebacks. This position requires a proactive and analytical individual with a deep understanding of the U.S. credit card dispute process. Reg Z and Reg E regulations The successful candidate will be responsible for investigating, analyzing, and responding to disputes and chargebacks in a timely and effective manner.

Responsibilities :

- Handle all aspects of the dispute process in compliance with MasterCard, Reg E and /or Reg Z guidelines, and other applicable federal and state rules and regulations.

- Demonstrate a strong working knowledge of Reg E and Reg Z.

- Use analysis to segment customer behavior and develop targeted solutions to prevent sophisticated fraud activity.

- Develop chargeback response strategies and gather the evidence required to fight chargebacks and/or resolving of dispute inquiries from cardholders, financial institutions, merchants, and internal departments.

- Exercise sound judgment to escalate issues to the appropriate resource when unable to resolve the problem in a reasonable amount of time.

- Aggregate and analyze statistical data on cards and chargebacks in identifying patterns and working with the Risk team to develop strategies needed to tackle fraud trends.

- Develop internal procedures governing chargeback processing and evidence submission.

- Partner with internal groups and external banking institutions to resolve issues

- Collaborate with our Customer Support team to research and respond to dispute-related customer inquiries and issues

- Respond to customer and partner inquiries for chargeback and dispute related questions.

Requirements :

- 1 to 5 years of experience in chargeback dispute resolution and risk management with MasterCard

- Up to date knowledge of MasterCard Rules and Regulations, and internal procedures relating to card payments and chargeback dispute processing.

- Strong working knowledge of Reg E and Reg Z.

- Ability to work efficiently with internal and external partners

- Able to take initiative and work independently.

- Basic experience with scripting languages such as Python

- MongoDB experience (no-SQL data environment)

- Relevant Fraud Certifications

Note: This is full-time, work from an office opportunity based out of Bangalore