The role of the City PnL Head would encompass the following: - Driving business profitability - ensure that targets are achieved on revenues as well as costs at the city level, through influencing metrics of occupancy, pricing and operational costs - Delivering target service levels and operational metrics- by supervision of end-to-end property operations, managing cluster level teams, defining SOPs and business processes, ensuring compliance and handling escalations - Managing customer satisfaction and churn - Be owner of customer satisfaction metrics through service delivery and keeping churn numbers within target levels, monitoring and handling escalations of customer complaints - Managing Operations team hiring and retention - through proper manpower planning, acting as a mentor to mid-level team members and conducting pulse checks of the junior levels Developing strong information dashboards - ensuring the right data processes are in place for effective data capture and analysis to enable quick decision making - City Expansion Strategy - Develop and handle key accounts/corporates for the city KPI of the Role - City EBITA at X number of beds - City Net Promoter Score - Citys Employee Net Promoter Score Skills required for the role of the City PnL Head would encompass the following: - Business Acumen - Operation Excellence and process excellence - Team Handling Skills - Analytical Ability - Local Language & Local Market understanding - Decision Making and Problem Solving skills

Pune

Delhi NCR

Hyderabad

Zolostays - City P&L Head 

Zolostays - City P&L Head  ,Job Description for Zolostays - City P&L Head  in Zolostays in  Pune Delhi NCR Hyderabad for (9-13) years of experience. Apply Now!

Job Description for Zolostays - City P&L Head  in Zolostays in  Pune Delhi NCR Hyderabad for (9-13) years of experience. Apply Now!