We are looking for an Zim Relationship & Transitional Deputy General Manager that will handle the following : - Implement ZIM's best practice, shipping rules and regulations and company procedures within the vendor documentation center - Initiate improvements and adjustments in working procedures to support better services to agencies and customers, and when required, to provide specific solutions to specific needs - Ensure highest level of operational service delivery from GSS team according to agreed service standards - Maintain and manage service level and incidents management with agencies on regular basis - Manage the escalation process and the involvement of other parties in the company regarding complaints and service incidents - Maintain documentation of high quality and accuracy for all processes - Coordinate between the documentation center and ZIM's worldwide agencies - Create long-term, sustainable service provider - customer relationships - Handle agencies- and customers- complaints and answer any queries, serving as second level for escalation, if required, after direct handling by the vendor - Direct and verify GSS teams (vendors) readiness to serve agencies as part of the GSS program, or any transition of services to - off shore- . You will need to have : - 5 years- experience in Customer Service department of a Global company Shipping industry - Degree in Business Management, or other related field - High level of Business English, both written and verbal

Pune

ZIM - Customer Relationship Manager - GSS Delivery 

ZIM - Customer Relationship Manager - GSS Delivery  ,Job Description for ZIM - Customer Relationship Manager - GSS Delivery  in Zim Integrated Shipping Services in  Pune for (6-10) years of experience. Apply Now!

Job Description for ZIM - Customer Relationship Manager - GSS Delivery  in Zim Integrated Shipping Services in  Pune for (6-10) years of experience. Apply Now!