Zeta - Senior Program Manager - IIM/ISB/FMS/MDI

Senior Program Manager

All about Zeta Suite:

Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.

Our flagship processing platform - Zeta Tachyon - is the industry's first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally.

Zeta is actively working with the largest Banks and Fintechs in multiple global markets

transforming customer experience for multi-million card portfolios.

Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US,

EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank,

Mastercard, and other investors in 2021.

Careers.zeta.tech, Linkedin

About the Role:

- Plutus is a strategic partnership between Zeta and India's largest private sector bank HDFC Bank with the mission to build a digital bank completely from scratch. Plutus will serve the bank's 25 mn+ consumers and drive growth to double the base to 50 Mn+ in the next 5 years. To achieve this, we've reimagined banking completely from the ground up. Plutus uses Zeta's Tachyon, a cloud-native, integrated modern core banking, processing and payments SaaS platform. Plutus is a digital led bank and payments offering initially targeted towards India's gen X, Y, Z and millennial audiences.

- With a customer-first philosophy, fortnightly releases and a modern intuitive mobile app, we are building an experience that will revolutionize banking in India. Join us to re-define this age-old industry.

The Team:

The Plutus core team is organized as a multi-functional lean team of A players from Product, Engineering, Marketing, Growth Hacking, Design and UX, supported by an exceptional Support and Operations team.

Responsibilities:

The functional responsibilities will encompass the following, but not be limited to:

- Take complete ownership of customer success, account management and program delivery of PayZapp

- Own annual and quarterly OKR planning for PayZapp with HDFC and Zeta leadership

- Work closely with HDFC and Zeta leadership to ensure OKRs are met

- Develop and maintain strong relationships with key stakeholders, including customers, partners, and internal teams

- Own the strategic program management function - planning, leadership buy in, prioritization and program delivery management

- Define, measure and drive initiatives to achieve high customer acquisition, retention, NPS and monetization. Design initiatives across all teams - product management, solution architecture, engineering, operations, customer support, etc.

- Understand the tradeoffs of schedule, scope and quality, making decisions as needed to meet program goals

- Take a lead in risk / issue mitigation and escalate as necessary to maintain program velocity

- Utilize industry best practices, techniques, and standards throughout program execution. Measure program performance to identify areas for improvement

- Work to build organizational competency in managing critical cross functional initiatives, including documentation, tool development and mentoring

- Build and manage a mid sized team of program managers, analysts, project managers

- Define how good becomes better. In other words, establish then work from a benchmark and build a metrics dashboard to demonstrate success in program/project completion and areas for improvement

Skills:

- You are a strong first principles thinker and possess a research mindset with strong problem solving and organizational skills

- You have an orientation towards execution and are creative and passionate to get things done

- You have a natural ability to thrive in a fast-paced environment and juggle multiple projects at a time

- You are extremely meticulous with an eye for detail and focus on documentation

- You have SaaS product implementation experience

- You have multi-functional exposure across client service, account management, product management, solutioning, operations, customer support, engineering delivery management with a spike in multiple areas

- You have achieved targets in an OKR and SLA environment with an explicit emphasis on metrics

- You have the ability to adapt and work well with people and teams and experience in getting outcomes from teams not directly reporting to you

- You have experience managing large IT/software programs both individually and with small-mid size teams preferably in banking or fintech

Experience and Qualifications:

- You have an MBA from a premier institute and a strong track record of academic excellence

- Bachelor's degree

- 10 + years of industry experience with strong experience in managing and/or building Banking / Payments products encompassing 2 or more roles across

- Account and stakeholder management

- Consulting

- Program Management

- Product Management

- Software development delivery

- You preferably have domain experience in banking, credit cards, and are well versed with digital payments particularly UPI, Card payments, Wallets and regulations.

Equal Opportunity:

Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success