Zeta - Program Manager - CEO's Office

All about Zeta Suite :

Zeta is the world's first and only Omni Stack for banks and fintechs. We are rethinking payments from core to the edge, led by the vision to augment the purpose of money and banking with technology. A single, modern software stack comprising processing, loans, customizable mobile and web apps, fraud engine, and rewards for retail banking.

We are a new-age, high-growth startup (& a unicorn!) founded in 2015 by two visionary leaders Bhavin Turakhia & Ramki Gaddipati, whose entrepreneurial legacy & excellence has put us on top of the global fintech ecosystem. Zeta counts amongst its customers, over 10 banks and 25 fintechs, across 8 countries - some of our notable clients include Sodexo - a leading issuer of employee benefits & rewards with over 30 million global users, and HDFC Bank - the 14th largest bank by market cap in the world. Learn more about our manifesto & beyond.

The Role:

As a Program Manager for the office of Zeta's CEO, Bhavin Turakhia, you will have the opportunity to contribute to the smooth functioning of a wide-ranging set of projects that span business, people, technology, product, etc. Your success will be a result of your ability to:

- Juggle multiple balls gracefully

- Prioritize tasks or dependencies across competing projects

- Build relationships & gather context from relevant stakeholders

- Ask the right questions to the right audience

- Communicate, escalate, and provide timely updates

What would you do here?

- Tabulate, organize, and present updates across various programs at various levels of granularity (on-demand, daily, weekly, monthly, quarterly)

- Diligently annotate and record minutes and outcomes of project reviews, check-ins, and other types of program reviews

- Build meaningful relationships with all relevant stakeholders across the organization

- Participate in / Conduct regular meetings, stand-ups, and project review cadence sessions

- Understand in detail how specific tasks for a particular project are decomposed and how they are interconnected and impact timelines and outcomes

- Identify blockers and issues proactively with a goal to escalating appropriately with a strong bias for action

- Design & maintain detailed trackers and metrics across multiple projects and programs

- Identify and plan for dependencies and contingencies across projects and interconnected programs

- Ensure rigorous and diligent follow-ups across all projects and programs

- Perform RCAs and assist project teams with various post-project rituals such as documentation and post-mortems

What are we looking for?

Experience and Education:

- 7+ years experience as a Program Manager

- Experience with B2B enterprise, SaaS / Cloud-based products is a strong plus

- Undergraduate Degree in Engineering + Graduate Business Degree (MBA or equivalent)

-Skills, Attitudes, and Competencies

- Very well-developed project management skills and a strong understanding of agile methodologies, ideally supported by relevant certifications and coursework

- Proficiency with tool chains and concepts like JIRA, Trello, Smartsheets, OKR management software, Kanban, etc

- Strong written and verbal communication skills

- Ability to corral people needed to solve a problem rapidly

- Clear thought process & ability to communicate very competently verbally and in writing

- Detail orientation (cross every t and dot every i)Resilience, humility, and the ability to thrive with feedback

- Analytical orientation with the ability to use data to answer questions and solve problems

- Strong relationship management skills - able to influence and manage the expectations of senior executives, partners, vendors, and other stakeholders

- Strong networking skills with the ability to build and maintain meaningful relationships both internally and externally

- Adaptable, approachable, and open-minded with an ability to work across cultures and geographies

- Hands-on with the ability to cope with a fast-paced work environment with constantly changing priorities & timelines

- High degree of integrity and ethical standards

Life At Zeta

At Zeta, we want you to grow to be the best version of yourself by unlocking the great potential that lies within you. This is why our core philosophy is 'People Must Grow.' We recognize your aspirations; act as enablers by bringing you the right opportunities, and let you grow as you chase disruptive goals.

LifeAtZeta is adventurous and exhilarating at the same time. You get to work with some of the best minds in the industry and experience a culture that values the diversity of thoughts. If you want to push boundaries, learn continuously and grow to be the best version of yourself, Zeta is the place to be! Explore the life at zeta

Zeta is an equal opportunity employer

At Zeta, we are committed to equal employment opportunities regardless of job history, disability, gender identity, religion, race, marital/parental status, or other special status. We are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the roles and responsibilities.