Zepto - Cluster Manager - Business Operations

Designation: Cluster Partner

Core Areas: Cluster Partner (Cluster Manager/Area Manager) is responsible for the overall business operations of the area according to Zepto Cafe operational standards and run profitable business as a SBU model. A majority of time is spent leading/guiding and coaching the team to meet customer expectations, achieving both bottom and topline objectives by the guiding principles of Zepto Cafe Vision and Mission.

Cluster Manager is accountable for overall annual business plan execution and achievement of the same by aligning the available resources in the best possible manner and takes regional/corporate support as and when required to achieve the job context.

Qualification & Experience: 3 Years Hotel Management Degree/Diploma, Graduate/PG with 8-10 years of experience in Hotel and Retail /QSR Industry.

Our Story:

Zepto is a fast-growing start-up that delivers groceries in 10 minutes flat through an optimized network of dark stores that we're building across the country! We're scaling up throughout Mumbai quickly and, in the next 6 months, we'll be launching in Bangalore, Delhi, Pune and Hyderabad. We're currently in deep stealth-mode, so you won't find any press about us :)

We're incredibly well-funded and our investors include Y Combinator, Nexus Venture Partners, and more! We've also built out one of the best start-up teams in India, with Senior Executives from Uber, Flipkart, Dream11 and institutions like Stanford, INSEAD, IIM, IIT, OCLD and IHM.

Your Role:

Leads Operational Excellence and the Customer Experience

1. Role models expected behavior and coaches team on hospitality standards

2. Ensures all the restaurant meets safety, sanitation and cleanliness standards as per Zepto Cafe expectations

3. Sets the standards to ensure team handles all Customer concerns in a timely and sustainable manner

4. Empowers the team to satisfy Customer needs and resolve concerns

5. Removes barriers to delivering Hospitality behaviors during shift

Builds Team Talent:

1. Treats all team members fairly and with respect

2. Supports the training of new team members

3. Recognizes team members for team contributions

4. Holds team members accountable for their behavior and performance

5. Provides coaching to team members to improve performance

6. Provides communication to team about goals and performance

Drives Sales Growth

1. Takes accountability for understanding all in store marketing promotions of the circle and provides inputs for national marketing on circle digital/print and other medium of marketing elements

2. Executes new product rollouts

3. Responsible for system growth as well new store sales

Flexibility and Adaptability:

1. Acts quickly to solve problems in area of responsibility

2. Provides feedback and suggestions to improve performance

3. Is flexible with work schedule as business needs

4. Understands and complies with all procedures and policies

5. Provide action plans to address issues and opportunities and effective execution of the same

6. Seeks to understand goals and results and how they personally contribute to them

Plans and Communicates:

1. Discusses issues with other support functions of the circle and prepares the action plan

2. Discusses the business plan and brings out the alignment

3. Involves entire team by communicating goals, results, and action plans

Expands the footprint:

1. Identify the new locations for the business expansion in line with the business strategy

2. Responsible for new restaurant operating days and prepare the propose the capex calculation

3. Understand and observe the completion closely and update stakeholders and plan to tackle the competition

Responsible and drive Bottom Line:

1. Have a complete eye on each cost line and monitor each line restaurant wise to maintain the annual business plan lines

2. Constant monitoring and reviewing the same with all direct reports and prepare the GAP analysis and guide them to maintain the lines

3. Ensure that all restaurants in the circle maintain these lines and facilitate them to earn bottom line incentive

What We're Looking For:

- People with endless curiosity and hunger to learn

- Owners who will think of Zepto Caf as their own venture

- Operators obsessed with customer experience

Why Join Us?

The opportunity to join India's next Unicorn is rare. So, we're giving our team an amazing learning experience and the opportunity to create lasting wealth as our company grows.