ZenTrades - Senior Product Manager

Job Description - Product Manager

About ZenTrades: ZenTrades is a growing product startup with a strong foundation in the world of SaaS (Software as a Service) business solutions for Field Service Management software.

Our Vision and Mission: At ZenTrades our core focus is towards creating the future of Field Service Management, where trade service professionals will effortlessly harness the power of technology to streamline their operations, enhance customer experiences, and drive growth. Our mission is to revolutionize the way trade services industry operates by offering an AI-supported Co-Pilot system that will help tradesmen become efficient and enhance their customer satisfaction.

Innovative AI-Powered Solution:

AI-powered modular SaaS business operating system (CRM + ERP), designed for trade services with a focus on compliance and regulations. ZenTrades' founding team consists of UW Madison, and UC Berkeley alumni with solid domain knowledge having built top-notch products and implemented them at Fortune 500 companies.

With its robust CRM+ERP platform featuring a modular software architecture and integrated Generative AI capabilities, ZenTrades delivers a trade-specific operating system that caters to the unique needs of each trade. ZenTrades empowers tradesmen with an AI assistant, LISA (co-pilot), to enhance their sales and service capabilities using Generative AI.

ZenTrades improves operational effectiveness and improves overall customer service by sending informative prompts and nudges. This technology is not only used for customer service; it is also used to provide thorough defect reports, convincing case studies, precise estimations, and even predictive profit analysis.

Link of Product Demo: https://vimeo.com/manage/videos/853218147

Why should you join the ZenTrades Team?

This is an opportunity to be part of the blitz-scaling team that's shaping an industry's narrative. We are on a mission to revolutionize the Field Service Management domain & boost their sales metrics, productivity, and efficiency by scoring on leadership opportunities that are otherwise lost in the field.

At ZenTrades we foster a culture of openness and we aren't a company where information and ideas exist in silos. Team members are empowered and encouraged to pursue out-of-the-box ideas, think for the organization, and make mistakes that will assist us to grow through which we create a difference in customers and our lives. We encourage our people to challenge the status quo. We value creativity, hard work, initiative, and radical ideas above all else. We value transparency, and vulnerability and love to work with people who are self-driven, resourceful, and want to create an impact. Most importantly it's fun working with a group of people who are passionate about building a legacy.

At ZenTrades we believe in a culture of transparency, vulnerability, and an enormous amount of ownership. The team celebrates success and failure together.

Every Leader within the team is hands-on and has taught the vision of being open to putting the organization's best interest first. The Leader should inspire the team, be resourceful to ensure the team and the organization are successful, and also be hands-on in bringing the best resources within the team and promoting talent.

Position Overview - Product Manager

- As the Product Manager, you will play a pivotal role in shaping the future of our product and company. This position involves overseeing the entire product lifecycle, from ideation and development to launch and ongoing optimization. The Product Manager will lead and collaborate with cross-functional teams, including engineering, design, marketing, and sales, to ensure the successful delivery of high-quality products that meet customer needs and business objectives. You will lead a team of skilled members, fostering a culture of excellence, collaboration, and innovation.

- Your pivotal role will involve enhancing the value of our platform through the efficient development and delivery of product features and ensuring the successful translation of value to customers.

- You will be actively engaged in meaningful projects, collaborate closely with cross-functional leadership teams, and gain substantial respect while working directly with high-performing team members, promoting talented team members, and offering real-world software strategic and tactical business improvement metrics.

What is in store for you?

- Influence and Leadership: You will have the opportunity to shape the technical direction of our company. Your visionary leadership will drive innovation, enabling us to stay at the forefront of our industry.

- Product Strategy and Vision: Develop and communicate a clear product strategy aligned with the company's overall goals and market trends. Define and articulate the product vision, ensuring it aligns with the organization's mission and values.

- Product Lifecycle Management: Oversee the entire product lifecycle, from concept to end-of-life, ensuring products meet quality standards and are delivered on time and within budget. Prioritize features and enhancements based on customer feedback, market analysis, and business goals.

- Continuous Growth: Your role isn't just about managing a team; it's about fostering their growth and development. Mentor and inspire the next generation of Engineering and Product leaders while continuously enhancing your skills.

- Impactful Projects: Lead a talented product team to work on cutting-edge projects that directly impact our clients and their end consumers. Your contributions will be instrumental in creating transformative software solutions.

- Create an Impact: ZenTrades gives you the environment to create an impact on the product and transform your ideas into reality. Even our junior engineers get the opportunity to work on different product features.

- Start-Up Spirit: Enjoy the dynamic and entrepreneurial atmosphere of a SaaS startup. Here, your ideas will be heard, and your contributions will have a direct and visible impact on our growth trajectory.

Day-to-day responsibilities will include:

- The Product Manager role entails dynamic involvement in strategy, partnership building, technical enhancements, and effective communication within the team of accomplished domain experts from ZenTrades' founding team.

- Strategic Planning: Review and refine the overall product strategy based on market trends, customer feedback, and business objectives. Collaborate with executive leadership to align the product roadmap with the company's vision and goals.

- Team Management: Set clear goals and expectations for team members, providing regular feedback and performance evaluations. Participating in agile development processes, including sprint planning, daily stand-ups, and retrospectives

- Product Development: Oversee the end-to-end development process, from concept to deployment. This includes setting development priorities, managing resources effectively, and ensuring that our products meet the highest quality standards. You will work closely with cross-functional teams to prioritize features and align development efforts with business goals.

- Scalability and Reliability: Implement strategies for scaling our platform while maintaining high performance and reliability

- Innovation: Stay at the forefront of technology trends, evaluating and integrating emerging technologies to enhance our product

- Cross-functional Collaboration: Effective communication and collaboration with product management, sales, marketing, and customer support are vital. Ensure that our product aligns with market needs, customer feedback, and business objectives

- Budget and Resource Management: Manage the Product budget, allocate resources efficiently, and optimize costs while maintaining a high level of product quality.

You will fit right if you have:

A BS/Btech/MS/MTech in computer science, information systems, or equivalent degree. MBA is a plus.

- 4+ years of hands-on experience in product management, demonstrating a progression of responsibilities.

- Successfully built and managed a high-performance distributed team/s

- Experience in successfully delivering complex software products, ideally in a startup or fast-paced environment

- Been an early member of a B2B Saas or SMB startup and helped in scaling the business, is a bonus.

- Customer Success or Onboarding experience and then shifted into product management.

- A problem-solver attitude where you like to dive deep into a problem, diagnose root causes, and work with multiple teams to come up with a solution

- Ambitious to make an extra effort to go above and beyond the traditional growth paths

- Strong ability to drive and encourage talent and performance

- As an owner of the product, you will be required to plan and execute the product roadmap and provide technical leadership to the Product team

- Cross-team collaboration, you will have to collaborate with Product Management and Implementation teams and build a commercially successful product

- You will be responsible for recruiting & leading a team of highly skilled Product Manager, Specialists and providing strong hands-on product leadership

Required skills and experience:

- Experience in building a scalable product

- Strong business acumen and customer understanding to be able to make data-driven decisions that align with organizational goals.

- Understanding of developing a Saas product using Agile Methodology

- Strong analytical and problem-solving skills, with the ability to use data and metrics to make informed decisions.

- Familiarity with tools (eg: Figma, Adobe XD, Mixpanel, Google Analytics, Notion) and methodologies.

- Demonstrated understanding of customer needs and the ability to advocate for the customer throughout the product development lifecycle.

- Experience gathering and analyzing customer feedback to drive product improvements.

- Knowledge of agile development methodologies and experience implementing agile practices in product management.

If you possess the qualifications and mindset, we're excited to hear from you!