ZenTrades - People & Operations Manager

JD - People, Culture, and Talent Manager

About ZenTrades:

ZenTrades is a growing product startup with a strong foundation in the world of SaaS (Software as a Service) business solutions for Field Service Management software.

Our Vision and Mission:

At ZenTrades our core focus is towards creating the future of Field Service Management, where trade service professionals will effortlessly harness the power of technology to streamline their operations, enhance customer experiences, and drive growth. Our mission is to revolutionize the way trade services industry operates by offering an AI-supported Co-Pilot system that will help tradesmen become efficient and enhance their customer satisfaction.

Innovative AI-Powered Solution:

AI-powered modular SaaS business operating system (CRM + ERP), designed for trade services with a focus on compliance and regulations. ZenTrades' founding team consists of UW Madison, and UC Berkeley alumni with strong domain knowledge having built top-notch products and implemented them at Fortune 500 companies.

With its robust CRM+ERP platform featuring a modular software architecture and integrated Generative AI capabilities, ZenTrades delivers a trade-specific operating system that caters to the unique needs of each trade. ZenTrades empowers tradesmen with an AI assistant, LISA (co-pilot), to enhance their sales and service capabilities using Generative AI.

ZenTrades improves operational effectiveness, and improves overall customer service by sending informative prompts and nudges. This technology is not only used for customer service; it is also used to provide thorough defect reports, convincing case studies, precise estimations, and even predictive profit analysis.

Link of Product Demo: https://vimeo.com/manage/videos/853218147

Why should you join the ZenTrades Team?

This is an opportunity to be part of the blitz-scaling team that's shaping an industry's narrative. We are on a mission to revolutionize the Field Service Management domain & boost their sales metrics, productivity, and efficiency by scoring on leadership opportunities that are otherwise lost in the field.

At ZenTrades we foster the culture of openness and we aren't a company where information and ideas exist in silos. Team members are empowered and encouraged to pursue out-of-the-box ideas, think for organization, make mistakes that will assist us to grow through which we create a difference in customers and our lives. We encourage our people to challenge the status quo. We value creativity, hard work, initiative, and radical ideas above all else. We value transparency, vulnerability and love to work with people who are self-driven, resourceful and want to create an impact. Most importantly it's fun working with a group of people who are passionate about building a legacy.

Every Leader within the team is hands-on and has inculcated the vision of being open towards putting the best interest of the organization first. The Leader should inspire the team, be resourceful to ensure the team and the organization is successful and also be hands-on in bringing the best resources within the team and promoting talent.

Position Overview - People, Culture & Talent Manager

We currently are on the lookout for an HR-Business Partner who can work on various human resources operations and ensure they're aligned with our business goals. We are seeking candidates with a credible attitude, who are humble, energetic, ambitious, and can thrive in a fast-paced ambiguous environment.

We're looking for a high-energy focused, outgoing person who is technically savvy and is quick on the feet. This position offers a great opportunity for a proactively engaging individual who can work to identify gaps and manage them. Hire quality talents, build solutions for scalable growth. You will have the flexibility to take certain decisions needed to scale a team and quickly drive towards the finish line.

Considering this to be a high impact role, you would have to work with the CEO and Senior Management, which will require you to work as our Customers Schedule, US shift (3 pm to 1 am IST).

What is in store for you?

Innovative Environment: Being part of ZenTrades means immersing yourself in an innovative atmosphere where creativity and curiosity are encouraged.

Professional Development: ZenTrades is committed to nurturing your growth. Whether it's through internal training programs, workshops, or mentorship, we aim to cultivate your potential and guide you toward becoming a leader in the industry

- Wear multiple hats, leading to a tremendous opportunity to gain end to end ownership with our Business and Tech teams.

- Be leading newfound opportunities in the team building activities within the company (Team Empathy)

- Make a splash in a multi-billion-dollar SaaS industry

- A start-up culture that you'd cherish forever in your work life

- Meaningful Impact and Continuous Learning

- Gain high visibility and work directly with our Founder, Senior Management to ingrain our culture within the daily experience of our team(Culture Champion)

- Be our hands-on executioner and effective team player who will contribute in building Talent Pool, People Processes, Organisation Transformation.

- Work collaboratively with the management to understand the business requirements and define consistent data-driven hiring metrics and goals. Lead talent planning initiatives, including manpower planning and resource rationalization.

- Be vigilant in scanning the external environment to anticipate business and talent threats and opportunities.

- Use your financial acumen to broadly balance resources and understand the financial implications and tradeoffs of investments in every aspect of the business, including talent.

- Be technological savvy to drive efficiencies and to engage the workforce through innovations in technology solutions.

- Bring in a risk management perspective with regard to talent and the ability to convey the importance of talent at all levels as a fiduciary issue to the board and the leadership team.

- Use your legal literacy to help ensure a culture of compliance and integrity at every level of the organization and across borders.

- Use your operational ability to ensure that the transactional aspects of HR are well executed in a world of fast-moving and changing expectations of the employee population.

- Regularly track pipeline, priorities, and performance data to share with the team.

- Oversee all the aspects of employee life cycle until the exit of an employee such as Induction, On-boarding, Employee Benefits, Rewards and Recognition, Employee engagement, new HR initiatives and exit interview feedback

- Be the engagement point of contact for all requests regarding workplace support.

- Plan and organize team-building events and assist in cultivating a collaborative, friendly and fun work environment.

- Proactively identify opportunities for efficiency and ways to improve our employer brand and candidate experience.

- Work with the executive team to screen resumes, schedule interviews to determine fit (technical and cultural) and follow-through with candidates on feedback.

- Drives performance measurement and appraisal system for the organization

You will fit right if you have:

- 3+ years of experience into HR and Talent acquisition areas

- Ambitious, highly driven and a hustling get-it-done rock star

- Have a passion and commitment to exponentially grow in a career, result oriented.

- Must have excellent people and communication skills

- Good understanding of the technology space along with the ability and interest to keep building on that knowledge to stay ahead of the curve.

- Excellent communication skills (verbal & written) to be able to clearly articulate and present ideas/concepts and collaborate with multiple stakeholders and customers

- Proficiency with Google Docs, Sheets, Presentation and other necessary skills to create and deliver impactful client presentations is necessary

- Driven towards growth through learnings from failures, success of people - willing to re-learn

- Driven to set self-example standards - get hands dirty

- Highly driven and hungry individuals with strong organizational skills and a good eye for talent.

- Self-starter with exceptional persistence to excel in a quickly changing, unstructured environment.

- Ability to remain calm under pressure while managing multiple events, and conflicting priorities.

- Have high levels of personal accountability, sound judgment, and discretion in handling confidential information and situations.

- Excellent written communication and interpersonal skills - conveying clear and impactful messages through various channels across levels and building strong, productive relationships.

- Comfortable with numbers and drawing insights from analytics to make our processes smarter and more efficient.

- Proficiency with MS Office suite, G-Suite tools, and experience working with HRIS and Applicant Tracking Systems

- Experience working with a technology startup would be a bonus.

Note: You will be required to operate in the US time zone which is - 3:00 PM IST to 12:00 AM IST from Pune Location

If you possess the qualifications and mindset, we're excited to hear from you!