ZenTrades - Group Product Manager

Group Product Manager

About ZenTrades: ZenTrades is a growing product startup with a strong foundation in the world of SaaS (Software as a Service) business solutions for Field Service Management software.

Our Vision and Mission:

At ZenTrades our core focus is towards creating the future of Field Service Management, where trade service professionals will e- ortlessly harness the power of technology to streamline their operations, enhance customer experiences, and drive growth. Our mission is to revolutionize the way the trade services industry operates by offering an AI-supported Co-Pilot system that will help tradesmen become e- cient and enhance their customer satisfaction.

Innovative AI-Powered Solution:

AI-powered modular SaaS business operating system (CRM + ERP), designed for trade services with a focus on compliance and regulations. ZenTrades' founding team consists of UW Madison, and UC Berkeley alumni with solid domain knowledge having built top-notch products and implemented them at Fortune 500 companies.

With its robust CRM+ERP platform featuring a modular software architecture and integrated Generative AI capabilities, ZenTrades delivers a trade-speci- c operating system that caters to the unique needs of each trade. ZenTrades empowers tradesmen with an AI assistant, LISA (co-pilot), to enhance their sales and service capabilities using Generative AI.

ZenTrades improves operational e- ectiveness and improves overall customer service by sending informative prompts and nudges. This technology is not only used for customer service; it is also used to provide thorough defect reports, convincing case studies, precise estimations, and even predictive pro- t analysis.

Link of Product Demo: https://vimeo.com/manage/videos/853218147

Position Overview - Group Product Manager

As the Group Product Manager, you will play a pivotal role in shaping the future of our product and company.

- You will be required to possess a unique blend of strategic vision, technical acumen, and a deep understanding of customer needs. Our company values customer empathy and places a strong emphasis on identifying and solving customer problems through the product. This position involves overseeing the entire product lifecycle, from ideation and development to launch and ongoing optimization. You will be responsible for overseeing the end-to-end product development process with a primary focus on meeting and exceeding customer expectations.

- This position requires a deep understanding of customer needs, e- ective collaboration with cross-functional teams, and a commitment to delivering high-quality products that enhance the overall customer experience. Your pivotal role will involve enhancing the value of our platform through the e- cient development and delivery of product features.

- You will be actively engaged in meaningful projects, collaborate closely with cross-functional leadership teams, and gain substantial respect while working directly with high-performing team members, promoting talented team members, and o- ering real-world software strategic and tactical business improvement metrics.

You have:

- Bachelor's/PG degree in Technology, Marketing, business management, Accounting, or related - eld.

- We prefer a Master's degree in Business Administration (MBA) but not essential.

- Founded or Co-Founded any B2C/B2B SaaS product (not essential)

- You have 4+ years of hands-on experience in product management, demonstrating a progression of responsibilities.

- You have successfully built and managed a high-performance distributed team/s

- Experience in successfully delivering complex software products, ideally in a startup or fast-paced environment

- A problem-solver attitude where you like to dive deep into a problem, diagnose root causes, and work with multiple teams to come up with a solution

- Ambitious to make an extra effort to go above and beyond the traditional growth paths

- Strong ability to drive and encourage talent and performance

- Strong understanding of agile methodologies and experience working in cross-functional teams.

- Excellent communication and interpersonal skills.

- Proven ability to gather and analyze customer feedback and turn it into actionable insights.

- UX/UI knowledge and experience collaborating with design teams.

- Familiarity with customer support processes and integration with product development.

- Passion for creating exceptional customer experiences.

- Cross-team collaboration, you will have to collaborate with Product Management and Implementation teams and build a commercially successful product

- You will be responsible for recruiting & leading a team of highly skilled Product Specialists

Required skills and experience:

- Experience in building a scalable product

- Hands-on technical leadership with proven ability to recruit high-performance talent

- Strong business and - nancial acumen, including the ability to make data-driven decisions that align with organizational goals.

- A solid understanding of the technical aspects of product development, especially if the products are technology-driven.

- Understanding of developing Enterprise Software using Agile Methodology

- Strong analytical and problem-solving skills, with the ability to use data and metrics to make informed decisions.

- Familiarity with product analytics tools like - Mixpanel, Google Analytics and Data Analytics Tools like - Tableau or Power BI

- Demonstrated understanding of customer needs and the ability to advocate for the customer throughout the product development lifecycle.

- Experience gathering and analyzing customer feedback to drive product improvements.

- Knowledge of agile development methodologies and experience implementing agile practices in product management.

- UX/UI knowledge and experience collaborating with design teams.

- Familiarity with customer support processes and integration with product development.

- Passion for creating exceptional customer experiences.

- Good System design skills considering scalability and fault-tolerant applications

Day-to-day responsibilities will include:

The Group Product Manager role entails dynamic involvement in strategy, partnership building, technical enhancements, deep understanding of customer needs, effective collaboration, and communication within the team of accomplished domain experts from ZenTrades' founding team.

- Defining and articulating the vision for their product portfolio.

- Running user research and focus groups.

- Planning and executing a product roadmap that meets customer needs and business objectives.

- Managing and building a team of engineers, product designers, and product marketers.

- Preparing product requirements, marketing requirements, and business requirements documents.

- Ensuring that the team is on track to meet deadlines and manage sprint backlogs.

- Managing priorities and ensuring that the team completes the most critical features first.

- Collaborate closely with stakeholders across the organization, including executives, marketing, sales, and customer support, to gather insights and feedback to inform product roadmap decisions.

- Foster a culture of innovation and continuous improvement, promoting experimentation and iteration to drive product excellence.

- Ensure that the particular line of products aligns with a standard vision and process that leads to quality product delivery.

- Strategic Planning: Review and refine the overall product strategy based on market trends, customer feedback, and business objectives. Collaborate with executive leadership to align the product roadmap with the company's vision and goals.

- Team Management: Set clear goals and expectations for team members, providing regular feedback and performance evaluations. Participating in agile development processes, including sprint planning, daily stand-ups, and retrospectives

- Product Development: Oversee the end-to-end development process, from concept to deployment. This includes setting development priorities, managing resources effectively, and ensuring that our products meet the highest quality standards. You will work closely with cross-functional teams to prioritize features and align development efforts with business goals.

- Scalability and Reliability: Implement strategies for scaling our platform while maintaining high performance and reliability

- Innovation: Stay at the forefront of technology trends, evaluating and integrating emerging technologies to enhance our product

- Cross-functional Collaboration: Effective communication and collaboration with product management, sales, marketing, and customer support are vital. Ensure that our product aligns with market needs, customer feedback, and business objectives

- Budget and Resource Management: Manage the Product budget, allocate resources efficiently, and optimize costs while maintaining a high level of product quality.