ZenTrades - Business Operations & People Manager

About ZenTrades : ZenTrades is a growing product startup with a strong foundation in the world of SaaS (Software as a Service) business solutions for Field Service Management software.

Our Vision and Mission: At ZenTrades our core focus is towards creating the future of Field Service Management, where trade service professionals will effortlessly harness the power of technology to streamline their operations, enhance customer experiences, and drive growth. Our mission is to revolutionize the way the trade services industry operates by offering an AI-supported Co-Pilot system that will help tradesmen become efficient and enhance their customer satisfaction.

Innovative AI-Powered Solution:

AI-powered modular SaaS business operating system (CRM + ERP), designed for trade services with a focus on compliance and regulations. ZenTrades' founding team consists of UW Madison, and UC Berkeley alumni with strong domain knowledge having built top-notch products and implemented them at Fortune 500 companies.

With its robust CRM+ERP platform featuring a modular software architecture and integrated Generative AI capabilities, ZenTrades delivers a trade-specific operating system that caters to the unique needs of each trade. ZenTrades empowers tradesmen with an AI assistant, LISA (co-pilot), to enhance their sales and service capabilities using Generative AI.

ZenTrades improves operational effectiveness, and improves overall customer service by sending informative prompts and nudges. This technology is not only used for customer service; it is also used to provide thorough defect reports, convincing case studies, precise estimations, and even predictive profit analysis.

Link of Product Demo: https://vimeo.com/manage/videos/853218147

Why should you join the ZenTrades Team?

This is an opportunity to be part of the blitz-scaling team that's shaping an industry's narrative. We are on a mission to revolutionize the Field Service Management domain & boost their sales metrics, productivity, and efficiency by scoring on leadership opportunities that are otherwise lost in the field.

At ZenTrades we foster a culture of openness and we aren't a company where information and ideas exist in silos. Team members are empowered and encouraged to pursue out-of-the-box ideas, think for organization, and make mistakes that will assist us to grow through which we create a difference in customers and our lives. We encourage our people to challenge the status quo. We value creativity, hard work, initiative, and radical ideas above all else. We value transparency, and vulnerability and love to work with people who are self-driven, resourceful and want to create an impact. Most importantly it's fun working with a group of people who are passionate about building a legacy.

Every Leader within the team is hands-on and has inculcated the vision of being open to putting the best interest of the organization first. The Leader should inspire the team, be resourceful to ensure the team and the organization succeed, and be hands-on in bringing the best resources within the team and promoting talent.

Position Overview - Business Operations & People Manager

We are currently looking for a Business Operations & People Manager who can work on various human resources operations and ensure they're aligned with our business goals. We are seeking candidates with a credible attitude, who are humble, energetic, ambitious, and can thrive in a fast-paced ambiguous environment.

We're looking for a high-energy focused, outgoing person who is technically savvy and is quick on the feet. This position offers a great opportunity for a proactively engaging individual who can work to identify gaps and manage them. Hire quality talents, and build solutions for scalable growth. You will have the flexibility to take certain decisions needed to scale a team and quickly drive towards the finish line.

Considering this to be a high-impact role, you would have to work with the CEO and Senior Management, which will require you to work as our Customers Schedule, US shift (3 pm to 1 am IST).

Your responsibilities will include:

Leadership and Team Management:

- Lead, inspire, and manage a diverse team of professionals across various departments.

- Foster a culture of collaboration, innovation, and continuous improvement.

- Develop and mentor team members to enhance their skills and contribute to the company's success.

- Strategic Planning: Collaborate with the executive team to develop and implement the company's strategic plan.

- Drive business growth through effective market positioning, product development, and expansion strategies.

- Identify new business opportunities and partnerships to enhance market presence.

Business & Operational Excellence:

- Oversee day-to-day operations, ensuring efficiency and effectiveness across all functional areas.

- Implement and optimize business processes to maximize productivity and profitability.

- Monitor key performance indicators (KPIs) and implement corrective actions as needed.

- Identify and streamline inefficient workflows, driving continuous improvement initiatives.

- A transformation architect: Partner with stakeholders to implement strategic plans that optimize operations and boost performance.

- Leverage your expertise in operations management to ensure smooth, efficient running of the business.

Financial Management:

- Contribute to the budgeting decisions, ensuring cost optimization and alignment with strategic goals.

- Implement cost-effective measures to optimize operational efficiency and resource utilization.

- Craft and manage budgets that support strategic goals and optimize resource allocation.

- Perform internal audits to ensure financial integrity and compliance.

- Analyze revenue data, identify growth opportunities, and implement strategies to maximize revenue.

Customer Focus:

- Maintain a customer-centric approach, ensuring high levels of customer satisfaction.

- Collaborate with the customer success team to address customer needs and feedback.

- Identify opportunities for product enhancements based on customer insights.

Required Qualifications :

- Proven experience & a track record of success in both business operations and finance, or similar executive leadership role in a SaaS or technology-driven startup.

- Strong understanding of B2B SaaS products and the ability to drive product development and innovation.

- Proficiency in financial modeling, budgeting, and reporting tools.

- Has demonstrated success in strategic planning, business development, and scaling operations.

- Excellent leadership, communication, and interpersonal skills.

- Financial acumen with the ability to manage budgets and drive revenue growth.

- Bachelor's degree in business, technology, or a related field; MBA preferred.

Timings: This role requires you to operate in the US time zone which is - 3:00 PM IST to 12:00 AM IST.