ZenOnco.io - Senior Operations Manager - Call Center

Senior Operations Manager - Call Center

- Managing operations of the front end and back end teams

- Monitoring team performance , productivity and service levels on an ongoing basis.

- Be responsible for end to end customer contact processes and associated customer experience.

Skills:

1. Call Centre Ops

2. Team Management

3. Customer Service

4. Process management

5. Lead qualification

6. Sales

7. Lead generation

8. Cold calling

9. Business development

10. CRM