Zefo - Program/Process Excellence Manager

Zefo is seeking a highly motivated individual to identify and develop game-changing fulfilment & transportation solutions for the profile of Program/Process Excellence Manager for its operations team. This role is a part of the Central Operations Team. The role is very much like an internal consulting role where the incumbent will drive high impact projects in supply chain.

As a program/process excellence manager, you will :

- Define, design, launch and manage various projects aimed at reducing various costs in the system.

- Make optimal trade-offs between schedule, resources, and scope, and applying advanced technical and business knowledge to address major risks, challenges, and obstacles.

- Work with key stake holders across various functions to define and launch a program.

- Program-manage technical integration with 3PL, merchant, fulfillment operations, transportation operations and finance technologies and setup end-to-end operational, accounting, financial, taxation requirements, performance measurement and customer satisfaction related processes.

- Launch and expand the program as per organization's requirements while being responsible for all customer and performance metrics

- Take up short term projects to solve problems related to logistics, warehousing, efficiency etc.

This role calls for an individual who can own all aspects of how network capacity impacts customer experience, shipper experience and operator experience; manage performance, determine, then drive, any initiatives necessary to improve it. It requires an individual to showcase judgment and decision-making skills to balance customer experience with financial impact. This position offers a broad exposure to various business, financial, and technical teams within Zefo.

Above all, we expect candidate to be single threaded owners for their initiatives. This is a high ownership position where you directly control your destiny.

Program/PE Managers will be measured on the impact of their project. Depending on the project, clear financial or other impact goals will be set forth. It is the manager's responsibility to ensure they drive the program towards achieving those goals.

The successful candidate will be a person who enjoys and excels at dealing with ambiguity and design and define programs with little information. He / She will have excellent written and verbal communication skills, the ability to create and sustain urgency, and a proven ability to lead large cross-functional projects including communication across all levels and teams in the organization: senior leaders, technical teams, finance, fulfillment, and business leaders.

Basic Qualifications

- Completed Bachelor's Degree in Engineering, Logistics, or similar field from an accredited university

- Project management experience-how to organize, find solutions and follow through to a successful conclusion

- Strong business acumen (understands how to calculate high-level ROI and partner with finance to complete a cost-benefit analysis)

- Highly proficient in written and oral communications; able to produce concise, relevant, strategically-driven documents and presentations to leaders.

Preferred Qualifications

- Completed Master's Degree in Business Administration (MBA), Industrial Engineering, Logistics, Operations Research or similar field from an accredited university.

- Analytical and be able to justify decisions and approaches with data

- Able to deal with a high degree of ambiguity

- Able to take a complex problem and break it down to smaller digestible chunks

- Able to define a logical and step by step approach to achieving a lofty goal

- Comfortable with processes and process design/analysis

- Have the ability to influence without authority and do so by using data and facts

- Able to deal with varied stakeholders and earn their trust.

- Mature and able to function independently with limited guidance