Zefo - Head - Customer Support

Responsibilities includes, but not limited to :

- Integration of Customer Service escalations system with Logistics dashboard

- Develop framework for Net Promoter Score improvement

- Best-in-class delivery experience for customers

- Value added services and Customer Delight

- Responsible for cost savings with zero impact on operations.

- Handling entire customer support operations and managing customer life cycle.

- Coordinating with Logistics, Planning and dispatch team to minimize escalations.

- Should be responsible for NPS and service operations.

- Should be responsible for reduction of delivery to installation time.

- Making sure of SLA adherence.

- Giving advice to management for better services and better customer experience.