- Drive implementation of identified cross functional initiatives through a mix of projects and small improvements - Drive evaluation/ development/ implementation/ adherence to all the processes defined to match business requirements thereby improving Customer Experience - Strong problem solving and trouble shooting skills and an ability to come up with creative solutions to impossible-to-solve problems - Strong understanding of NPS and drive improvement of scores across business propositions and verticals - Own overall relationship with customers and partners, customer experience and facilitate organic growth - Take ownership of customers issues and resolution - Work with departments to establish critical goals, or other key performance indicators and aid in achieving organizations goals - Design and develop operational controls and metrics to ensure that the results match the desired outcomes. Constantlykeeping track of customer satisfaction and improvising to reach new highs - Control resources and utilize/ build/ improve assets to improvement & maintain a healthy CPS (Contacts Per Subscription) through Self Help mechanisms

Mumbai

Zee Entertainment - Customer Experience Role 

Zee Entertainment - Customer Experience Role  ,Job Description for Zee Entertainment - Customer Experience Role  in Flexability RPO in  Mumbai for (7-10) years of experience. Apply Now!

Job Description for Zee Entertainment - Customer Experience Role  in Flexability RPO in  Mumbai for (7-10) years of experience. Apply Now!