ZappFresh - Customer Relationship Manager

Key Responsibilities:

Be the first point of contact of the organisation for query handling, customer grievances, relationship development and management, damage control

Build relationships with existing clients to ensure that they are engaged and getting the most value from our product

Handle customer orders on calls, whatsapp, and Website.

Coordination with the operations team for order fulfilment.

Analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.

Oversee third party relationships with CRM vendors.

Responsible for managing the direct marketing efforts for the Company's e-commerce business

Work with team to create and implement campaigns that promote customer loyalty, re-engage lapsed customers, and drive new customer acquisition along with cross-channel spending

Job Requirements:

Bachelor's degree required

Minimum 1-3 years of experience within a professional business setting AND/OR recent graduates with 1-2 business related internships

Experience within a performance based environment preferred

Passion for customer service

Excellent verbal and written communication skills (Organize and communicate information clearly)

Strong computer efficiency (Microsoft Office)

Interest or experience in E-commerce related industry

Ability to plan and prioritize daily tasks and responsibilities

Ability to work independently to meet individual performance goals

Proven ability to build relationships

Demonstrated ability to work well under pressure