Zapcom - Manager - Customer Success

About the job:

Customer Engagement Manager

Exp: 4+ Years

Location: Bangalore

Work Mode: Work from Office

Work at least 2 days a week from Client Office

About Zapcom:

Zapcom Group Inc. is looking for Customer Success Partners who will help craft the company's customer success strategies, building strong relationships with customers and collaborating with cross functional leaders internally to deliver consistently excellent customer experiences. Our ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships. To succeed in this role, you should have excellent communications skills, be a self-starter and an active team player.

Roles and Responsibilities:

- Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction

- Establish a trusted and strategic advisor relationship to help drive continued value of our products and services

- Maintain and develop customer success strategies and best practices

- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings

- Maintain existing customer success metrics and data as required

- Serve as day-to-day contact for assigned customers, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them

- Review the customer journey, identifying how its supported, taking a consultative approach in helping clients overcome issues and achieve goals

- Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time

- Collaborate, problem solve, and/or strategize upcoming client meetings with team members

- Prepare necessary documentation to demonstrate performance in C-Sat/NPS scores and to identify areas of improvement

Required Skills and Qualifications:

- 2-4 years of experience in customer management, account management, or customer success

- Excellent verbal and written communication, strategic planning, and project management skills

- Analytical and process-oriented mindset

- Comfortable working across multiple departments in a deadline-driven environment

- Active team player, self-starter, and multitasker who can quickly adjust priorities

- Bachelors degree or Masters degree

- Knowledge of project management tools.

Interested Candidates, Kindly revert with your updated CV along with following necessary details to below contact details.

1. Current Org:

2. Total Exp:

3. Relevant Exp:

4. Notice Period:

5. Lead time to join:

6. CCTC:

7. ECTC:

8. Current Location:

9. Preferred Location:

10. Availability for technical discussion:

Note : Immediate candidates are more preferred

Call / WhatsApp - +91 9900909245