Yumist - Customer Happiness Lead

Salary Range: 7-9 LPA

At Yumist, we make delicious, homely meals easily and quickly accessible through the use of technology and a sophisticated delivery infrastructure. Backed by a strong proof of concept, we are now looking for stellar folks to join us in the exciting journey that lies ahead.

A unique blend of food, tech and logistics, there's tons to learn and contribute at Yumist. We are searching for people with a strong sense of ownership, a never-say-never attitude, those who will go the extra mile and most importantly, have loads of fun while doing this.

Relevant Links for Yumist:

- TechCrunch

- Economic Times

- Your Story

- TOI

What's expected from you:

- Be a friend, mentor and guide to the current team and help us reach to the next level of happy and satisfied Yumist customers.

- To be the face of Yumist and act as the direct point of contact for any inbound communication (calls or mails) from customers.

- Troubleshoot and resolve the problems faced by them with support of relevant teams and ensure a top notch experience

- Record and analyse the records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

- Follow up to ensure that appropriate actions were taken on customers' requests.

- Refer unresolved customer grievances or special requests to designated people for further investigation.

- Work closely with other crucial functions that are responsible for complete order management and delivery, to ensure maximum efficiency and coordination during service hours for a seamless customer ordering experience.

- Be a brand guardian and ensure that everything you do is in sync with the customer experience we are building and does not subtract from brand Yumist.

The ideal candidate

- 3 to 5 years of work experience in a customer facing role

- Should have good communication skills and basic email etiquette

- Professional and friendly

- A self-starter with high energy levels

- Comfortable in an ambiguous environment

- Comfortable working in the time slot of 11:00 AM to 10:30 PM

Compensation & perks

- Competitive salary. However, do not apply if you want to join just for the money.

- Pleasure of building and working with a kick ass team (Life@Yumist)

- And, of course, free homely food :)