Yatra.com - Senior Service Manager - Luxury Travel

Job Level: Senior Manager

Reporting: Luxury Travel Advisor

Location: Gurgaon

Education: Post-graduate / PG Diploma in Travel preferred

Experience: Minimum 5 years of selling international holidays

Job Responsibilities

- Provide travel assistance to your clients, including booking airfare, hotels, cruises, activities, tours, transportation, reservations, etc.

- Design exclusive itineraries and give quotations based on your client's travel preferences

- Confirm availability and pricing in a prompt, professional, and organized manner

- Leverage preferred travel suppliers to ensure the best rates and amenities for your clients

- Constantly study and learn new destinations, and preferred suppliers, including attending educational events and webinars, meeting with suppliers, and completing certified destination training

- Process bookings and documentation, including itineraries, tickets, and visas

Requirements to Succeed

- Previous hands-on experience in travel and holiday booking necessary

- Deep knowledge of domestic and international destinations

- Positive, tenacious attitude and a willingness to constantly learn

- Excellent customer service orientation in designing itineraries

- Strong organizational skills for maintaining complex records, itineraries, tickets etc.

- Self-motivated with the ability to work independently

Necessary Skills :

- Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and Client Relationship Management (CRM) software

- Good knowledge of Global Distribution System (GDS) - Amadeus / Galileo / Sabre CRS ticketing

- Must be familiar with itinerary costing, including for flights and hotels

- Ability to maintain query sheets on a daily basis, and efficiency in reverting on emails within TAT

- Capability to work under pressure of timelines and changing itineraries / rates

- Attention to detail is essential for succeeding in this role

This position would be perfect for exceptional travel and holiday sales and service professionals; enterprising jetsetters looking to put their knowledge to work; or simply any determined and hard working individual that is looking to break into the world of luxury travel! Successful operations managers will work on a base of affluent clients, for whom they will book trips multiple times per year.

About Yatra

Yatra Online, Inc. (NASDAQ: YTRA; Warrants OTC : YTROF) operates its business in India through its main operating subsidiary, Yatra Online Private Limited. Yatra, based in Gurugram, India, is a one-stop marketplace for all travel-related services. The company provides information, pricing, availability, and booking facility for domestic and international air travel, domestic and international hotel bookings, holiday packages, buses, trains, in city activities, inter-city and point-to-point cabs, homestays and cruises. As a leading consolidator of accommodation options, Yatra provides real-time bookings for more than 61,000 hotels in India and over 500,000+ hotels around the world.

The operations managers will also enjoy access to educational travel opportunities of luxury destinations.