XSEED - Sales Manager - Retention/Renewal & Upgradation

Role:

The role of the Sales (Customer) Manager is to own the relationship and revenue of the rapidly growing XSEED member schools base.

Key Deliverables:

- End-to-End Customer Lifecycle Management of the school from the time of acquisition to retention over the years

- Own and nurture relationship with the school management (owners, trustee)

- Drive revenue through up sell and cross-sell of XSEED products and services

- Use data and metrics to review program academic implementation quality and customer satisfaction

- Work closely with the academic and delivery team to identify and resolve academic, relationship, commercial issues

Profile:

- 26-28 year MBA from Tier 1 Institute

- Have done Customer facing role (B2B) with retention and revenue responsibility preferably in key account roles at least for two years in one company

- Data Handling ability (Familiarity with Excel)

- Some academic inclination (ability to learn new things)

- Team management experience will be preferable but not necessary

Key Attributes:

- High drive but not aggressive pushy sales

- Willingness to relocate and travel extensively

- High intellect

- Handled customers in an emergency situations (unhappy customers)

- Stability - willingness to STAY at a Tier 2 & 3 location for at least 2 years