XSEED Education - Senior Manager - Product Fulfillment

- Experienced in managing and maintaining vendor relationships, which include monitoring the KPI's of our delivery partner's such as delivery to customer within agreed timeframes - next business day delivery, 2-day delivery etc.

- Delivers operational excellency by having customer first mindset. Is able to scale supply chain year on year to match business growth.

- Ensure seamless fulfilment of consumer orders and timely delivery as per promised metrics, delivering the right product to the right customer at the right time.

- Explore delivery partner options based on the current and growing business needs and recommend the most suitable choice based on due diligence.

- Maintaining and improving overall return operational and departmental efficiencies around Forward & Reverse logistics efficiencies / effectiveness

- Bring in latest process and technology in Forward & Reverse logistics

- Oversee day-to-day operations of managing Forward & Returns to warehouse/origin within SLA.

- Negotiate best prices, terms and contractual agreements consistent with the company's established quality standards and business requirements, conclude formal contracts.

- Initiate and priorities projects and take the lead when determining the best implementation methods.

- Evaluate complex systems, design solutions, and work with technology teams to implement solutions