XSEED - Customer Manager - Up Selling/Cross Selling

Salary Range: 8-12 LPA

Role: The role of the XSEED Customer Manager is to own the relationship and revenue of the rapidly growing XSEED member schools base. The XCM will be responsible for:

- End-to-End Customer Lifecycle Management of the school from the time of acquisition to retention over the years

- Own and nurture relationship with the school management (owners, trustee)

- Drive revenue through upsell and cross-sell of XSEED products and services

- Use data and metrics to review program academic implementation quality and customer satisfaction

- Work closely with the academic and delivery team to identify and resolve academic, relationship, bcommercial issues

Profile:

- 26-28 year MBA from Tier II institute (Great lakes, KJ Somaya etc)

- Have done Customer facing role (B2B) with retention and revenue responsibility preferably in key account roles at least for two years inone

- Data Handling ability (Familiarity with Excel)

- Some academic inclination (ability to learn new things)

- Team management experience will be preferable but not necessary

Key Attributes:

- High drive but not aggressive pushy sales

- Willingness to relocate and travel extensively

- High intellect

- Handled customers in an emergency situations (unhappy customers)

- Stability - willingness to STAY at a Tier 2 & 3 location for at least 2 years

About XSEED Education :

XSEED Education is one of India's fastest growing education innovation companies impacting over 1600 schools, 800,000 students, and 50,000 teachers across the country. Founded in 2002, XSEED has now a top-class 250+ management and academic team including alumni of Harvard, IITs and IIMs. The XSEED School Learning Program replaces - rote- and - teacher talk- led classroom instruction with a child-centered learning process in every class of the school. Visible benefits of the program are curiosity, confidence, ability to reflect, and higher order thinking skills in children.

Watch MIT Talk and Earth Rotation Class on you tube to see how XSEED is transforming classrooms.