Xpressbees - Manager - Last Mile Operations

- Strategy and planning: The candidate will assist the management in developing operations strategy for effectively scaling the operations. The candidate will be liaison between the strategy team and implementation team.

- Implementation: The candidate will be required to design processes, optimize operations and effectively launch and implement various operations strategies for the company. The candidate will proactively collect feedback and will be responsible for tweaking processes to make them robust.

- People management: The candidate will be responsible for devising sourcing strategies, designing training modules and also for developing employee retention strategy. The operations manager is expected to directly / in-directly manage a team of 20-40 employees within 3 months of joining the company and indirectly manage a huge a delivery fleet

- Proven leadership abilities with ability to lead cross functional teams using strong planning and organizational skills.

- Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals .

- Ability to evaluate and manage the resources and processes required for the successful completion of projects. Ensuring that the individual branches focus on Safety, Quality, Customers Service, and Profitability.

- Work to ensure that we are delivering an excellent customer experience and address escalated customer concerns as necessary .

- Improve the operational systems, processes and policies in support of organizations mission - specifically, support better management reporting, information flow and management, business process and organizational planning.

- Provide individual coaching feedback sessions, and weekly one-on-ones that focus on improving customer satisfaction

- Monitor real time service levels and schedule adherence

- Serve as leaders and point of contact for escalated contact resolution of a supervisory nature or complex problems

- Manage and drive staffing plans, cost analysis, schedules, quality initiatives, process change initiatives, projects and other Change initiatives as required

- Perform ad-hoc analysis and reports based on business needs.

-Candidates having Grocery delivery experience-