We are looking for someone who will focus on the end-to-end customer journey, focus on the pain points / areas of improvement and solve for reducing overall customer effort across touch points The projects identified would be cross-functional and it is essential that the person has strong analytical skills to spot trends in data; conceptual & problem-solving skills must excel at cross-functional collaboration and communicate well Must have a bias for action and exploring alternatives KPI : - Focus on improving key customer satisfaction metrics like NPS and Service quality - Drive implementation of identified cross functional initiatives through a mix of projects and small improvements - Build departmental objectives for team, devising KPIs for team members & track progress against both, taking corrective steps wherever necessary - Demonstrate innovation in quality methodology & processes - Drive adherence to all the processes defined to match business requirements - Strong problem solving and trouble shooting skills and an ability to come up with creative solutions to impossible-to-solve problems - Own overall relationship with customers and partners, customer experience and facilitate organic growth - Establish yourself and the team as a trusted/strategic advisor for all customers/partners and drive continued value for our products & services - Take ownership of customers issues and resolution - Focus on customer needs/issues cross-departmentally - Recruit, mentor and develop a strong team and nurture an environment where they can excel through encouragement and empowerment - Work with Management to establish critical goals, or other key performance indicators and aid in achieving organizations goals - Design and develop operational controls and metrics to ensure that the results match the desired outcomes. Constantly keeping track of customer satisfaction and improvising to reach new highs. - Control resources and utilise assets to achieve qualitative and quantitative targets

Bangalore

Xiaomi - Manager - Customer Experience/NPS 

Xiaomi - Manager - Customer Experience/NPS  ,Job Description for Xiaomi - Manager - Customer Experience/NPS  in Xiaomi in  Bangalore for (6-12) years of experience. Apply Now!

Job Description for Xiaomi - Manager - Customer Experience/NPS  in Xiaomi in  Bangalore for (6-12) years of experience. Apply Now!