WTW - Team Leader - Accounts

Accounts - Team Leader

Role: Accounts Team Leader

Team: Accounts Receivable, Surety, Surplus Line Specialist

BU : National Accounting Center

Region : North America

Work location: Vikhroli - Mumbai

Shift timing : 6.30pm - 3.30am (Transport Facility provided)

Work type: Hybrid

Key responsibilities:

Process & Stakeholder Management:

- Deliver/ Manage KPI's and metrics in line with the prescribed targets

- Prioritize and organize work according to business priorities.

- Develop an in depth understanding of the technical aspects of the process.

- Driving process improvements within team for improved efficiency, client experience or better risk controls

- Periodic review of process risks and ensuring adequate controls are in place.

- Meeting with stakeholders to discuss process related challenges and opportunities

- Work with relevant stakeholders for effectively resolving escalations.

- Leading projects / tasks E2E in coordination with onshore stakeholders

Resource Planning:

- Forecasting and planning of resource requirements

- Manage resources efficiently through peaks and troughs in the business cycle.

- Ensure contingency planning is in place for critical resources

People Management / Development:

- Setting appropriate goals & expectations for the team and conducting regular progress reviews.

- Work closely with individuals and groom them to their full potential.

- Assessing and developing competency levels to make sure team members have the expertise needed to add value to the business.

- Proactive identification of performance issues. Creating action plan and coaching them to improve performance.

- Conduct 1-1 and team meetings in line with Operational Engagement Framework.

- Managing attrition and absenteeism in the team.

Top 5 Competencies

- Focusing on Clients

- Working in Teams

- Driving Excellence

- Influencing Stakeholders

- Developing Talent

Required Qualifications, Skills, Knowledge, Experience:

- Any Graduate / Post Graduate

- 8-14 years of relevant experience and people management experience of around 3-4 years.

- Managed a team size of 10-15 member team

- Excellent verbal and written communication skills.

- Good Interpersonal skills

- Good Analytical skills

- Good understanding of Accounting & Insurance Principles preferable