WTW - People Manager - Health & Benefits Projects

About Willis Towers Watson:

- Our distinct, connected perspective across talent, assets and ideas unlocks potential for our clients.

- While many just look at mitigating the downside, we see how a unified approach to people and risk is a path to growth.

- Powered by market analytics and behavioral insight, our integrated teams reveal hidden value within the critical intersections of our clients' organizations. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals.

Job Description:

Principal Duties and Responsibilities:

Strategy:

- Contribute to the development of the short and long-term Business Unit (BU) strategy in conjunction with overseas counterparts.

- Partner with leadership to lead change by managing strategic initiatives to meet business needs.

Operations Management/Operational Effectiveness:

- Drive initiatives in the management team and organizationally that contribute to long-term operational excellence.

- Manage stakeholder relationships.

- Lead work transition projects for the BU.

- Lead process enhancement/continuous improvement projects by leading gap analysis, developing to-be processes, identifying training needs and ensuring training materials are created

- Maintain effective governance, control systems and compliance requirements of the company.

- Oversee metrics to meet strategic objectives and monitor and evaluate performance of the team in line with the Service Level Agreements.

- Continuously review and establish a robust performance measurement structure. Capacity Planning.

People Management/ Development:

- Assist with interviewing and selection of team members and serve as a role model and mentor your team and others.

- Responsible for developing high performing Team through coaching and team building while serving as an escalation point for the Operations issues and complaints.

- Work with HR to develop & implement a Talent Management strategy for the BU.

- Conduct periodic and annual performance reviews for all direct rep

Competences Required:

- Focusing on Clients

- Working in Teams

- Driving Excellence

- Fostering Innovation

- Influencing Stakeholders

- Developing Talent

- Adapting to Change

Required Qualifications, Skills, Knowledge, and Experience:

Qualifications:

- Bachelor's/PG degree required

Knowledge/Experience:

- Experienced leader with proven ability in managing service delivery teams will be preferred

- Able to manage diverse processes with multiple stake holders.

- Knowledge and experience in organizational effectiveness and operations management, implementing best practices.

- Proven ability in delivering excellent levels of client service.

- Preferably experienced in conducting transitions/ knowledge transfer activities.

- Ability to establish robust performance measurement structure.

- Highly developed critical thinking and analytical skills

- Demonstrated leadership and vision in managing staff groups and major projects or initiatives.

- Excellent interpersonal skills and a collaborative management style.

Experience:

- Minimum 3 years of total work experience in the Team Leader role / Assistant Manager in relevant industry.